Zen Leaf - Chandler
4/27/2020
I placed an order online for what was advertised as "Curbside Pickup". When I got to the Territory, they had signs ups pointing on 2 columns indicating curbside pickup. I parked where I saw the curb, only to see a long line down the walkway where other businesses were as well.
The security guard comes out and says I still have to wait in the line or my car, even though #1 I placed an order online #2 I anticipated "Curbside Pickup" that was advertised for this dispensary.
I then asked for the manager Nick, whom came out and described the wait in line was first come first served, which is not the same as Curbside Pickup.
Let's be clear anyone thinking of curbside pickup could easily compare this option as a drive thru fast food restaurant right? No allegedly Curbside Pickup actually means you still wait on the curb, even though your ordered online, expecting curbside pickup.
Not only is the advertisement false, you now have patients loitering in front of other businesses. Nick the manager was very professional and by the book, however I was not given an apology, free preroll or anything for the inconveniences.
Furthermore, I will second guess before coming back to Territory Chandler because of the misleading advertisement. I have several other choices, but I live up the street from this location so to go somewhere else is a real inconvenience.
Thank you for taking the time to read my review, everything else about this place is great.
Lady Ayo