My thoughts or review about The DIspensary West is based of multiple visits at this location per month. From ordering online for pickup, or just calling for a terpene profile on specific strain.
It's been long overdue for me to give this location a great review. First off, I want to say that I appreciate the detail your online menu have. From the ease of ordering, and most importantly putting up complete terpene profiles of flowers, concentrates, and vape products for us happy terpene lovers. Not just THC or CBD percentages or ratio, but all the other compounds flavors you are looking for! I want to know more about what I'm buying and this is the most straight-forward, hassle free experience you can get. I didn't like dispensaries that won't even let me see the lab test results until I purchase said strain or product. only to realize that it's missing my favorite terpene. Leaving you upset and feeling like you wasted money and time. I love your attention to details, and I'm sure a lot of patients appreciate this one detail specifically.
Of course the employees completes this perfect circle. I never have onced feel pressured or rush, I get the information I need if I have a question. I like the simple interactions with my budtenders, I found them fun and super helpful. Thanks to Shane, Sarah, Jason to name a few (I'm forgetting someone! She was great too!), and the dude that seems to be in charge behind the counter is always cool.
Then there's the daily deals! Easily the best deals in town that makes sense. By sense, I meant other dispensaries selling products that is way overpriced even if it goes on sale, some flowers are still a little more on the expensive side even if it's advertised as a deal. You just have to look at The Dispensary website menu and you will see that it makes more sense.
My favorite dispensary easily, and highly recommended!
I went to Medizin a month after recreational use became legal here in NV last year. I have sInce transitioned as a Medical patient after having experienced a profound sense of well being and relief, that my prescribed medications from various doctors can no longer provide for quite some time. Needles to say, I have transitioned into becoming a medical patient since the beginning of this year.
I'm not sure how to write about my mixed feelings with Medizin, but I'll try by listing all of my a notable experiences.
1. First visit was just a crazy experience! I was excited, scared, and overwhelmed all at the same time! I remember Mama J's sincere smile behind the check-in glass window right when I walked in. A polite security guard guided me to wait by the showroom's door, and then greeted by my budtender when my ticket number was called. I was impressed by the sophisticated layout and lighting of the showroom. Not what I expected at all. The music and dimmed lights reminded me of lounges from hotels in the Las Vegas strip. The vibe was cool, the transaction went smoothly and I was happy with my first ever legal purchase of super lemon haze and ogkb 2.0 eight bags. However, now I know I could have had a better first time experience. The friendly lady behind the counter and beautiful showroom are just instruments to get you into buying right away so you can make room for the next customer. I understand that it was a busy time, but if my budtender suggested that they have pre-rolls available, disposable vape pens, edibles, etc, could have saved me money and time for both of us. Again,I didn't know all of that information then. It would have been nice if my budtender showed some first-time buyer empathy instead of counting minutes on how fast one can close a sale to serve the next.
2. My third visit was when I had just learned about vaping. I didn't really learn anything with my visit, but I remember how foul the smell was coming out of the budtenders mouth each time he spoke. I knew this guy just finished smoking(I don't mind) by how dry his mouth was, hence the foul smell. I purchased the wax and rokin vape pen that was recommended and this time, I was the one in a hurry to leave. I was satisfied with the rokin vape pen and an inhouse shatter product that was recommended at the time.
3. Fourth visit, same budtender from my third visit. He was nice and friendly, and I didn't ask any question at all after mentioning "oh, you helped me the last time I was here". He did not remember me and I was alright with it since I didn't smell anything bad coming from this gentleman at that time.
4. Evening January 2018 I just recently became a med patient and had been visiting often(about 2-3 times a month since 08/17 and became familiar with a couple budtenders during the day) I happened to visit at a later hour and was helped by a budtender working that shift, to cut the story short. After I had just stood in front of the top shelf section of the flowers to look at my options, my budtender told me about the deals that they have at the time and recommended a flower. I then responded politely of course, even if I know the deals already and how it works. "I just need a second" I said, and no more than a few a seconds after politely asking for some time, this guy asked me with a pissed of tone while standing next to me "You need to help me out here!" I turned and look at this disrespectful kid with a look of disappointed. I couldn't iterate my feelings at that time but I was not happy. To help myself be in a better situation I needed to get out of there so I just agreed to what this kid recommended just to get out of there. Note that I am now a medically recommended customer at the time and had just stopped taking prescribed medications not too long ago. I use cannabis as my medicine and this budtender treated me like I'm some punk stoner kid.. Well, whatever he recommended was not effective and in result my withdrawals symptoms from my previous medication was just too strong to handle. It resulted in such a bad weekend for me and my family sadly, and I can't help but feel bad about it. So I had called the night after and asked to speak to a manager. The Manager listened to me and let me spoke politely, but the end result that I get from this phone conversation was "what is it you need really?" I was again gravely disappointed by this question and took it as I want something free, or asking for a discount as a payment for that bad service. I said "I want nothing but for your business to assure that nobody else gets treated like I did." Apologies and some sort of fake assurance was said again and promised. That was it. This experience really made me think about not coming here again.
These list might be the things I didn't like, but that doesn't mean my other visits were not helpful. I learned a lot just by talking to a couple of really great budtenders like Chad and Trevor. This place is great for first-time and recreational users for cool vibes. Med patients could be a hit or miss.