Sol Flower - Tempe - McClintock (MED/REC)
3/18/2021
I didn’t quite get satisfaction today and I want to explain exactly why.
First of all check in was great starting from the parking lot. I am a medical customer and I needed to go somewhere that opened at 8 because I had to borrow my roommates car before she had to leave for work. I have a new iPhone and I am still used to an android and the people outside were all helpful.
I had chosen to go to Sol rather than The Good because I wanted to find out how I get the T shirt. A few minutes go by and Desiree comes helps me place an order, but I forgot to ask her about the Tshirt
but I told her I wanted 2 of the $25 1/8ths of the 501st OG which said it tested at 21.97% THC for that price. I also asked for some edibles and she recommended Good Things Coming Gummies. I honestly thought she said the 250 mg packs were $16 and I picked both flavors that were available at that price plus package of Select Gummies that I thought were the same dosage as GTC.
I had 3 packs of gummies and 2/8 of weed and I was told it was around $74. Then I waited my turn for a bud tender. When it was my turn I asked about the free shirt Thursday or whatever the email said. I had looked to see if there was anything about the shirt and I didn’t see it, but I did see the menu. I spent quite awhile trying to order online through your website and then realized I was supposed to do it on Leafly, but when I went to Leafly I could only find the Sol on University which doesn’t open until 10. I finally just decided to drive down there.
I asked the Bud Tender, Sidney what I needed to buy to get the shirt and he asked employee named Kevin said I needed a certain $ amount of the Good Things Coming. I asked them to take off one of the 1/8ths of Flower which is $25 and adding 2 more of the Good things Coming gummies and I asked if that was
enough. He said it was close enough and I got my shirt, paid my new total of $102 after my Senior Discount.
When I got home I opened up my bag I only had my original 3 bags of gunmies and I started reading the packages. I was now paying for only 100 mg and I am sure Desiree had said it was 250 mg packs, but I saw that I had paid $28.80 for the 2 Good Things Coming packs. The other pack by Select was only $14.40 and it actually contained 150 mg plus I had my 1/8 of flower. I called and I talked to Brandon on the phone and I explained what happened and he said bring it back in and my roommate said I had exactly a half hour to go fix this before she went to work.
When I came back I asked for Brandon, but I got Kevin the guy who was helping my Bud Tender. Kevin started to be argumentative until I showed him that he never gave me the extra items I paid for to get the shirt. I told him I thought he should give me another shirt in the other color because I shouldn’t have had to come all the way back to get my stuff and I was borrowing her car. Kevin refused to give me another shirt even though the shirt isn’t even close to $28.80 worth of merchandise that Kevin may or may not have done on purpose. He offered to give me a bunch of points or credits. I asked him to please call a manager more than once and he refused and cited inventory as his reason for not trying to make up the extra trip I made. Then he had the nerve to say that he practically gave me the shirt because I didn’t meet the requirements that I never saw when I could have easily traded the Select Gummies for another Good Things Coming and met it. I believe he was too lazy to trade the last one and so lazy that he never even got my stuff.
I hope to shop here again because most of the service was excellent.
One more thing about today’s visit. Kevin didn’t have a stapler so he took my merchandise and stapled it in the back room and came out with it stapled shut which I found a little curious.
Thanks
JoJo