k........3

I haven't had an in-store experience yet but the curbside pickup was HORRIBLE. I placed an order online and when I received the email saying it was ready I went to pick it up. There are only 3 curbside pickup parking spots marked with signs and a number you text when you arrive. The spots were full, so I sent a text explaining the situation and I was told to get in line. I walked to the "express" pickup door and I'm at least tenth in line. The line is outside and you don't go in while you're being helped, you continue to wait outside. There were 2 employees assisting customers but the process took FOREVER. For every customer the employees had to go in and out of the building at least 3 times, which averaged about 5-10 mins per person. My "express" pickup took about 30 mins. There are SO MANY examples of curbside pickup services, I really hope they can do some research to figure out how to make this process more streamlined. Scheduling a specific pickup time would go a long way!