t........4

I shopped here for the first time a couple weeks ago. Normally I shop up in Eugene as there are more shops, but I thought I would try some of my local shops. I am a newer smoker and don't have a lot of knowledge and experience. I bought a Vape cartridge (Mandy's day time) from them and when I got home I thought it looked a little off... kinda gritty... but I smoked it anyways. It was a great mellow high. But after a couple uses it wasn't pulling right and eventually stopped working. I took it back to the shop kinda pissed off, but right away the girl working got the owner on the phone. I had a great chat with the owner and she explained that there was some issues with the manufacturers but they have gone to great lengths to fix the issues. They stand behind their products 100% and appreciate their clients. They replaced my cartridge and made me 100% happy. I have to say I originally was pissed and ready to never shop there again, but the way they handled the problem totally won me over!!! They are so kind and helpful and admit when they are wrong and fix their issues. No one is perfect but the way you handle a situation truly says a lot. Thank you so much for handling this with Kindness and grace, you have a customer for life!