Zen Leaf - Chandler
5/27/2018
Update to earlier review:
What I said in th review a few posts below is absolutely true. I love that about Territory. However, I must say, I have been there 3 times (almost 2 hrd round trip each time) and each of the 3 times had horrible experiences.
My first time, I had an adverse reaction to their GG#4 (I think they packaged their strains incorrectly that batch) which I have been medicating with for years and years and am clear on its effects.
When I went back to rectify that, another error on their part, correcting their first error left me stranded wirh no medication and no allotment to get it elsewhere (they overreported the remainder of my allotment). As a result, I was out of allotment for over a week when technically had not exhausted it at all.
Today l went back to collect what they owed me (it was calculated to be 11g, so a little over 3 1/8th. They were also running a bogo on 1/8ths today. It was all crystal clear. Black and white as far as what I was to receive and why. No Gray area.The amount of stress and anxiety the manager caused me today was unacceptable. He was very matter of factly, and made me feel horrible as if it were due to an error I made which had brough me in today. He made me feel like I was an inconvenience, and not a paying patient. It was only after I finally got angry and proved that I was right the entire time, that he eased off my grill and gave me what I was entitled to, as every other patient there. Funny how there was no hesitation on his part keeping me there at least a half waiting for me to accept his incorrect solution to my problem. Once I physically showed him in writing that he was incorrect, and he realized he was wrong and had to honor what I was entitled to, I found myself in my car and out of that lot in under 2 min...
I believe (and don’t quote me) that Territory is/was owned by/started by at least 2 medical doctors, the passion for genuine help is there to their patients. I get that. However, better, ongoing training of employees, especially management, is definitely something I encourage, from a patient/paying customer’s standpoint. The managers should share in the owners genuine desire to “help” their patients rather than enforce their apparent, implied authority over them. It’s even worse when they (the management) are incorrect. The bottom line here was that the end result was a patient who came their initially for their medication to treat and relieve their anxiety and stress walking out the door with 3 times as much anxiety as they came in with. It’s disappointing, and with a smorgasbord of dispensaries closer to my home, makes it pretty safe to assume that I will never return. I love their operational process, but I’d rather wait longer elsewhere and ensure a seemless, pleasant experience.