Verilife - North Aurora (Medical)
6/6/2020
Positive: Med parking by the entrance. Front of the house staff is friendly.
Negative: the list goes on. Too long of wait time for Medical patients, they have only one register for medical and at least 3 or more for rec, making the “patients” they serve not a priority. Ordering online in advance makes no difference in speed of service. Be prepared to spend Up to 30 min picking up your oniline order. 25 min was today’s wait time for med. and they messed up the order of patients and skipped me when I was next in line. They apologized and gave me a discount of $25. However my overall experience over 2-3 months has been Consistently poor.
It is painful to see all the recreational customers breeze right through And med wait so long in a small room for 10-20 min. Back of the house, final point of service experience was friendly the first few times, but since has been dry and hardly pleasant.
This dispensary clearly favors rec users.
They also shortened their hours of operation recently as well.
I will go back to Earthmed. There is something to learn from their well organized process. Open 7 days a week, Sunday med only. Med Customer parking. Their assortment is much larger, med Customers are a priority, shopping there is Always “in and out“, 5 min max, especially if you order ahead online, They do curb side pick up too and they also give generous bonus points (their own). After every 2-3 trips you get $30 off. It’s worth a longer drive for all of their perks.
Unfortunately, this was probably my last time in Aurora after only couple of months of going there. Each time I was upset with the wait time and chaotic processing of customers.