k........5

Today January 9th at 6:18pm, I had the rudest associate over the phone. She said her name was Laura. I bought a vape pen around 5:30pm that same day. Within a half hour it stopped working. This is concerning for me because I suffer from PTSD AND SEVER ANXIETY. I called and the associate told me to call customer service and they would get back to me in 24 hours. This is the 2nd time in a row the vape pen just stopped working almost instantly. I replied with out yelling or cursing “this is crazy. This is the 2nd time.” I was going to continue to say “can’t I just exchange it?” Before I could finish my statement. The associate told me “ Well, if this is the 2nd time you know the policy.” I replied “that was a very smart response. Can I speak to your manager?” She then told me “she is not available. I only answered to tell you we were closed (2 hours early mind you). I then asked for her name. She ignored me at first then quickly said Laura and ended the conversation . I was just in the location less than 45 minutes prior and was polite to everyone. I didn’t even understand why she had such a horrible disposition. I have never been treated so poorly. I will never go to Medmen again. This happed at the Oak Park location.