Trulieve - Dadeland
12/19/2020
Placed an order online ahead of time and was told it was ready for pickup. Great. After I drive 1 hour to the location on a really busy work day to quickly pick up my preorder (which was confirmed by email that it was ready) they tell me at the door that’s it’s another “hour or so wait.” Seriously?
If there is going to be an extra long delay why wasn’t I notified before making a two hour drive back and forth to this store? Why did my email order say “completed and ready for pickup?” Not everyone has hours to waste on a weekday to wait for product, which is why I selected the preorder option in the first place. And after I informed customer service about this incident where I had to leave without product because I didn’t have time to wait another hour, I was simply told to “order delivery” instead.
I do not recommend this company for the disorder, lack of communication, & “could care less” attitude they have for paying customers.