Cola Cove
10/23/2018
What a bummer! I intended to purchase two grams on extract, but when I got home I found that there were three grams in my bag. In the shop, I asked to see a 15$ gram of Dr. Jollys Sour Tangie BHO. I responded with thank you for showing me and proceeded to choose two different grams, spending a total of $80, plus the $3 card fee. On the way home,I wondered why my total was so much since I did not choose two 40$ grams, I thought perhaps there was some different tax calculations than I was used to. Well it turns out they added that $15 gram I looked at. I have been a customer of dispensaries in the area since 2012; this is not a new experience for me. I called and explained the situation and long story short it was not properly handled. They said I should have checked my bag upon leaving the store (it is child proof locked and that seems extremely inconvenient, but ok) and that the budtender claims she went over my order before charging me... a complete lie. Regarding today, the "manager" on the phone said she would call another manager and get the situation handled and then call me back. Well, when I was called back I was told that only a 15% discount on my next purchase would be offered, that my order was read out loud to me (fast food style? No, it most certainly was not). The items I intended to purchase was a $45 gram of diamonds and a gram of shatter. If the budtenders paid attention to what their regular customers like, or even cared about preferences rather than what they want the customer to buy, they would know that I always buy high quality oil and I have never bought any other items from the shop. All I wanted was a visual, which should not be too much to ask. When a customer asks to look at a product, that product should never be automatically added to a purchase without DIRECTLY verifying that the purchase was intended. On the phone I was told that that budtender, Jared, who was present during the sale today, said that I always have a problem with the shop. This was shocking because was actually treated inproperly by that budtender named Jared; which was acknowledged and apologized for by a different manager and I was given a Tshirt and a 15% discount. This is blatant disrespect of customers emotionally (lack of respect) and financially. Additionally, I see no logical reason why this establishment needs an iguana improperly housed in their waiting area.