D........8

Great service and product! Deals are a bonus, too! It is also in a Convenient location!

I have been a patient/customer of MUV-AZ for most of this year, spending a hefty amount of money with this dispensary. I have been to many other dispensaries in and out of state, and would NEVER see what I witnessed in the lobby on 12/3. In line outside the lobby, I was 1st to go in, then an elderly man is next behind me with his service dog. I did not know the man, but we had a good connection. I have experience training dogs to be of service for humans( Alert, PTSD etc ). All sizes and breeds from Shepards to Chihuahuas. His dog was a bigger mix breed, well trained, well behaved, zero signs of aggression. Very kind. The security guard that day was clearly uneducated of the ADA laws for service animals. I was appalled on how this situation was handled. After I give the front desk person my MMJ card, the older man with service animal comes in behind me, but the security guard tries to stop him saying the dog needs a vest if it is a service animal - INCORRECT. The man kindly stood up for his rights and the service animals rights , and the security guard runs inside the dispensary just to grab a manager?? Only 2 questions you may legally ask - 1. Is this a service animal? 2. What task(s) does it perform? And that is protected in all 50 states in America. Thanks to the ADA laws from 1988. As we sit in the lobby, waiting patiently to get our medicine, a manager ( he would not give me his name) came out and approached the man and says " Hi sir, sorry but we have had someone get bit before, so we need to make sure the dog is vested up". -INCORRECT This manager then sets my PTSD off. I quickly stand up to acknowledge the manager for what he is doing, but to please read our service animals cards ( both the man and I have them for uneducated people to read in these circumstances, and what the ADA laws are.) The "manager" refused to look at cards, told us he doesn't need to read it. The man, " I have PTSD and you need to learn the laws" I quickly grabbed my MMJ card back, when a budtender came out and called my name and I took my business elsewhere. I am so disgusted with the treatment we received that day. I wish I knew who that man is, so we could go together on this to file a claim with the ADA and your business. I tried to call back to receive managers name again, and they refused to give it to me, and said he would call me back after getting my phone number. I never received a call. Ironically, one of your budtenders gave me an assistant managers business card months ago because we do commercial real estate and I was talking about helping dispensaries expand out here. He stated they were the one to talk to about that as he mentioned them trying to move to an old drive-thru bank, but were unable to with our state regulations? Both the man and I did not receive our medicines and we clearly will be going elsewhere. I even purchased a MUV vape pen that was a lemon, and I could not even get that replaced. I just left that on the lobby counter. This incident gets my heart going every time I think about it, and I find it to be unreal that a healing facility like a dispensary would show such actions. I am not sure what you can do to ease this situation from my end, but I figured I would let you know what happened before filing a complaint.