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Dear Ryan or any other upper-level management: This is an open letter to you regarding my most recent visit to SPARC SF. I have been a very loyal patient, signing up within your first week of operation. Lately I have been having more problems than help and have actually never felt as small and inferior as I did yesterday. It was a little after 11.30 or so and my Father who happens to be my caretaker came in with me to get medicine. Business as usual, Alexandria is an angel. Having a little time, we decided to sit for a bit. My dad had some tea and helped me with one of your volcanoes -- I have little stability with my fine motor skills. Everything seemed to be fine; we sat, talked and discussed future doctor appointments. We were rudely interrupted by the in-house security warning us that our “half our was up and we had to pack up and leave.” We looked to our right and not one single volcano was being occupied nor were there patients waiting in line for medicine or a vaporizer. Knowing we were going to leave within 10 minutes anyway, we packed up and turned in our vape kit. I explained my issue to the front desk attendant who was very empathetic and understanding. He told me to wait for Harley, the manager at the time. I had an issue with him in the past and nothing was done about it. Aside from this, I explained the issue at-hand. His two responses were that, “people in the past have over-medicated and passed out” and that “the 30 minute rule was there to give other patients a chance to use the volcanoes.” I politely told him that I have a legitimate physical ailment and have been a returning patient at SPARC SF since the first week of operation. I explained I have a high tolerance for pain due to the nerve damage caused by having spinal surgery to remove a tumor from the inside of my spinal cord and in addition, I had my care taker with me at the time to watch over me. Harley still would not say anything helpful, apologize, or even take a note for a suggestion. He didn’t even seem to care when I said I have a legitimate physical neurological disability that is now most likely permanent. I hope I never have to see him again. I totally understand that if it was busy and patients were waiting in line for medicine while others were in line for vaporizers, the 30-minute rule is completely valid. Under this circumstance I usually don’t even use the volcanoes. Using the volcano yesterday for 31 minutes or so was perfect for me and I would have left within 5 minutes. I did not have to be warned and kicked out by security, especially when the house was empty! Talk about rude… it almost felt like discrimination. Security could have been doing something else to help instead of throwing around power as does Harley. I told Harley that its a shame he is never any help and that it was sad that SPARC SF has gone down this far to lose a LOYAL patient. As I walked out the door, there was still no one at the “volcano lounge” or waiting to use it. Very disappointed, Andre S.