Mr. Nice Guy - Portland
2/4/2018
Had been going here for a few months. Was fairly pleased until Thursday (01 feb). I visited the store and purchased an oz from their “mix n match” menu. That evening, once I got home, my husband and I began trying each strain (four different quarters). We were about to try the third strain, we opened the container and saw how little flower was actually in there. Luckily, we have a scale and were able to weigh it out: 3.2grams. It was supposed to be 7 grams. We weighed out the other strain we hadn’t gotten to yet: 5grams. Again, it was supposed to be 7.
I immediately looked up the store’s phone number by visiting their website. I rang the store but there was no answer from staff, or by an answering machine. I tried calling again 3 more times before they closed. I located an email address for the store on their weedmaps page and composed and sent an email out.
Friday morning, I called the store again. Endless ringing, no answering machine. I checked my email and found the message I sent was returned as “undeliverable”. I called at least 4 more times on Friday. One time, the line was just busy.
Saturday morning, I called 3 more times. Same story: no answer. It became apparent that the only way to get ahold of anyone at the store was to drive all the way out there. My husband and I got to the store Saturday afternoon and, unfortunately, the employees there were not the same people who had been working Thursday night.
The young lady who talked with us was kind, and I’m not upset with her, but there was no attempt to remedy the situation. We were literally told, “that really sucks, but there’s nothing we can do.” We were told, “yeah, this happens.” She was sympathetic, but ultimately unhelpful. How often does this kind of thing happen?
She told us she’d tell the manager, but didn’t take any kind of notes or contact information. She didn’t seem that concerned or surprised about the fact that customers can’t contact them. We don’t live close, and since we know how crappy this situation is, we didn’t want to waste the time or gas getting out there if they weren’t going to help us.
We are completely aware of OLCC laws, and didn’t expect them to just hand over free weed or give us our money back. Because yes, this *does* happen, but every time it does, the dispensary is usually willing to give credit toward a new purchase. This shit just feels so damn shady. If this had been a gram or two missing, it’d be different. This was almost a 1/4 of my purchase. I paid for product that I did not receive; 6 grams is a significant shortage.
It was so much worse because they were impossible to get in contact with. This situation would have been ten times less frustrating if this store had been reachable. Either they don’t answer their phones, or their phones are broken, and apparently their email isn’t functioning, either.
I will NEVER be shopping at this store again. As far as I’m concerned, they just ripped us off and could not have cared less.