Sunnyside Medical Cannabis Dispensary - Wyomissing
5/6/2024
nice place overall, will likely shop again.
Pros:
1. The dispensary staff I was lucky enough to interact with are exceptionally attentive and understanding, taking the time to listen to individual needs and preferences. Their personalized approach ensures that customers receive tailored recommendations and assistance, enhancing the overall shopping experience which surpasses anything you can do from the website without proper knowledge.
2. The staff's impressive knowledge of terpene profiles and their impact on mood sets this dispensary apart. By providing valuable insights into the science behind cannabis, they empower customers to make informed decisions about their purchases and achieve optimal results from their chosen products.
Cons:
1. Despite the positive experience, there is room for improvement in communication regarding additional charges for card payments. Customers may feel caught off guard by unexpected ATM fees and forced rounding up of payments, detracting from an otherwise enjoyable visit.
(The presence of a tip jar at the checkout counter may inadvertently create pressure to tip, even for minor transactions. While tipping is appreciated, customers should not feel obligated to do so, and a more subtle approach to tipping could enhance the overall experience.
3. While the majority of staff members are attentive and helpful, there were instances of disengagement and rudeness observed upon initial entry. Consistency in customer service standards across all team members would further enhance the reputation of the dispensary. (whether you are the owner or not, anyone supporting your business/ the business you work for deserves to be acknowledged and maybe a simple welcoming gesture..
4. Lastly, the website is pretty outdated and could use an update/ faster speeds as well as a search area for ALL ITEMS. not each individual subtype.
thank you! 😊 I like this dispensary alot and will likely continue to use it. but I feel these issues are minor enough to be easily fixed, but important enough that not mentioning them doesn't feel right.