Story Cannabis - McDowell Rd
3/23/2021
Awful customer service. Placed an order for delivery at 10 AM. Their CS called me from a California (???) number expecting me to answer. Left a voicemail stating to call back on another number. Call that number and stay on hold for 30 minutes, no answer but another random number calls and it was Nature's. Why do you have so many phone numbers? And why are only outbound calls being taken? Anywho- finally got on the line and was being told one of the items was not available, I said that's okay. Hours and hours of waiting passed and no response, no update. They didn't even have the audacity to call me and let me know it's canceled- anywhere. Funny thing is on www.naturesmedicines.com they have "3 delivery windows" and the last window says 7:00-10:00 PM. But when you go on the Nature's Medicine Leafly it says otherwise and that delivery stops at 6 pm. Horrible consistency and overall lack of care and/or customer service.. I really used to love coming here; it was my number one. Decided to try you guys again after months of going elsewhere but you messed that up QUICK. Y'all can keep your moldy bud- is was probably a blessing in disguise that my order was not fulfilled.