Zen Leaf - Gilbert
1/1/2022
The manager Zach made people who ordered online wait in an hour long line and fast tracked walk-in customers allowing them to effectively skip the line and placed 4 cashiers in line for walk-in's and 2 for online orders . When it was time to collect my order they claim they didn't even have my order "in the system" even though I called and spoke to their service line after 2 and half hours of placing my order on Leafly and confirmed it was ready. Because the order "wasn't in the system" they didn't have 3 of the items I ordered. I've bought weed in the streets from people who were more professional than this place. You could tell the security guard didn't favor Zach's style of management either because he voiced his concern with what Zach told him to do to us outside "He wants me to let walk-in's cut, I told him its not right".