C........y

I was having trouble finding availability for the products I was shopping for over a number of weeks and saw that they have a live chat option if you need help but decided I wasn’t going to bother with it because I just figured I would get some annoying canned reply that would frustrate me even more having wasted my time and I sort of figured I would just end up talking to a robot anyway. BUT, last week while checking their menu online something made me click the chat option and I was connected with Richard who could not have possibly been more receptive in terms of my issue and ongoing frustration. By the end of the chat, this man had become my hero in the entire universe of customer service professionals. He went above and beyond to help me out .... actually wayyyyy above and wayyyyy beyond what I anticipated from a customer service chat. Seriously,, it truly blew me away. If anyone reads this and has been in that position where you think a customer service inquiry will just be pointless due to nature of issue and the assumption they won’t be able to help you - well, I encourage you to reach out in the case of Northeast Alternatives. I was so thankful to him and to whatever clicked in my mind that made me decide to finally click that chat button. I think the fact alone that they offer this sort of ez access to prompt customer service while you are on the site speaks volumes of the establishment and management at ne alternatives - so I guess it makes sense they have high caliber employees like Richard who seem to genuinely want to help you if there is any way they possibly can. He truly made my day. I suspect they take good care of their employees because I know there is no business owner who would want to lose such quality people like him especially but also others that I encountered later that day when I visited in person.