Story Cannabis - McDowell Rd
10/28/2020
What I dislike now about NM, is their call center, staffed with workers who don't know a rat's a$$ about customer service, esp when they miscommunicate and get the customer upset, and they don't apologize or clarify themselves.
I've spent lots of money at NM for years, which is a 3-hr r/t drive from where I live. Does management think I will continue to drive that far when customer service is for crap? When I call NM, I expect to talk with someone at the location where I'm calling, and NOT a freaking call center. And since they can't communicate effectively at your call center, and they refuse to connect me to your Phx location, it's not worth the aggravation or stress of taking that drive. Whoever you hired in that last few months to manage all of your dispensaries in AZ, should be terminated for showing your patients that they are not valued, as you've gone slowly downhill over the course of 2020. And I know two other former patients of yours who stopped shopping at NM due to very similar reasons as mine. And do NOT send out text messages about your sales when you do not intend to honor them throughout the entire day. That's false advertisement, and you just lost a 5-year long loyal customer.