J........9

I usually love going here. The deals are great, the bud tenders always give good recommendations, and Ashley is always the best bud tender, however my experience this morning was not the greatest. The way the security guard speaks to people is just not ok. When I ask if I can stand in the door way where he sits at daily because I am freezing and standing outside is only going to make my medical condition worse. He says umm no. I’ll let you in when I have a receptionist. I understand he is doing his job but I wasn’t even asking to go by the receptionist. Literally asked if I could just go in the doorway instead of outside. Then when it’s finally time for us to go in, as he opens the door he says “thank you for being patience, you can come in. Looks like no one died.” That was extremely uncalled for. What if my medical condition could have caused that? And then when I let the bud tender know what happens, I get a total disregard for his actions.

I placed an order online for 3 items. All the same product/brand. Deal they had was 20% off all regular items for medical patients. I go to pick up to be told that they won’t apply it to the third item even though online says that and they applied it to the other 2 items(again same product and all.) I call to speak with a manager and left my info. No call back. Call again and just keep being told they are with someone and they will call back. Apparently Curaleaf wants to rip medical patients off, and not return calls. Very bad business. I’ve already reported to BBB and the corporate office. Will not ever shop here again.

Worst dispensary in AZ!! I have yet to write a review on a dispensary whether good or bad until now due to my experience. I placed an order online. I knew I ordered 5 carts and 1 8th of weed. I go in to pick up, the budtender doesn’t even go over my pick up with me. I asked him if i had the first time patient deal or the 2nd one since I had only been to the grand location once and had never been to the happy valley location, and wasn’t certain. He advised me I had that I had the 2nd patient deal. Ok cool I’ll take it. Again I knew I ordered 6 items but with the deal I don’t know what the pricing the pricing would be after everything. I cash out assuming I have everything since the budtender didn’t go through any of it, get in my car and open the bag and I only have 5 items. So I figure out what I’m missing, pull up my leafly order and it shows 6 items, so I take everything back in. Let them know that I was suppose to have another item. Can we re-ring up my order and add this. He tells me no, and that it wouldn’t matter because I wouldn’t get the discount (even though i just did) and goes well good thing they are only $15. Ok whatever. So I go to cash out and a new budtender at this time starts selling me on a new brand cart they just got in. Sounds good, and I agree to buy. Well I just got the 2nd time patient deal and well now this is technically my 3rd time in, I should get that deal. Budtender says ya he doesn’t see why not and goes to double check. The manager then tells him no that I can’t. So I just walked out. I called and asked for the store manager, and was told they will call back…..it’s been 2 weeks and still no call. You just lost my business completely, and I'm a heavy smoker and shopper. Worst experience at any dispensary. If I could give no stars I would.