A........r

Bought three clones over a two-day period. One of the Clones was extremely small when purchased, but it was the last Pennywise available. My wife mentioned it was smaller than usual, but was immediately reassured that it would grow nice and strong once transplanted. After almost a week later two of the three clones (one of which is another Pennywise) have been topped and already doubled in size. This is after being transplanted into five gallon buckets with premium soil and lighty fed. The Small runty clone has only grown a few centimetres at most and still hasn't been topped. After growing for over 14 years, it's obvious when you have a runt of a clone that just won't grow. I called eugreen to ask if I could get the clone exchanged for one with better growth characteristics but was told no once the owner was asked. They also refused to refund my money. Any nursery or gardening store in the area that sold a bad clone would immediately switch it out or give you a refund seeing as it's a faulty product. They on the other hand expect the customer to suck it up and eat the loss so they don't have to. Terrible customer service.