It turns out I just talked to the wrong person on the phone with my earliar complaint. I went in today and the staff took great care of me after I explained the situation of my missing wax.
This place has the best first-time patient deals I've seen! Also, the Purple Urkle is a great indica. After just one bowl, my body felt completely relaxed and after about an hour I was ready for bed.
After checking out some other dispensaries, this has been my favorite location so far. Great selection. It's nicely organized so everything is right in front of you when ordering. Staff was very friendly and helpful. Being my first time in a dispensary, I had a good amount of questions, but Jess walked me through them all and I left a very happy customer.