Trulieve - Boynton Beach
4/18/2019
An honest review. They ask people to post 5 star reviews and hand out cards telling you how to do so. The employees get bonuses when they get 5 star reviews. It also drowns out the negative reviews.
If you are looking for a place that has long waits, no product in stock, poor customer service and wrote the book on bait and switch then you have found your location.
This place is always out of stock for products. To make matters worse, they send you text messages for specials knowing full well they can't honor them. Today for example was buy 2 get 1 free on pods at this location. Guess what? They had no pods by 1pm. These bait and swtich offers are to get you into the store.
They say you can call and find out about stock. If you call the store you get re-routed to a call center which then puts you on hold of over an hour so you can learn what they have in stock. Why bother? I could visit 3 other dispensaries in that amount of time.
Don't even waste a second calling their call center, they don't have the staff to handle the calls and don't have the supply either.
If you want to be treated like a clown by their employees, then this is the place for you. If you work hard and spend your money wisely find a smaller dispensary that will treat you as if they want your business and care about customer service.
Again, beware of all the 5 star reviews and take them for what they are. When employees continuously beg for them and just about demand them it allows them to silence and hide the negative reviews.