Level/Up - Scottsdale
8/23/2018
I never ever write reviews. I’m writing this review because I had the WORST experience I have ever had at a dispensary yesterday. I renewed my MMJ card across from the dispensary. Afterward, I went into the dispensary to utilize the free credits that I was supposed to be receiving. This part is 100% my fault......but I was under the impression that when you renewed your MMJ card, you received 3 $75 vouchers to use at Level up. Now the reason I was under that impression is that my girlfriend renewed her card 3 months ago and has already used 2 of her FREE $75 dollar vouchers (I was with her both times). So yesterday after renewing my MMJ card, I’m talking to a younger male budtender at Level up about wax/shatter and when I asked what he liked he said “I don’t smoke dabs, I’m not the guy to talk to” ok no biggie but pretty strange. I was now going to check out when the budtender informs me that I have to spend $150 to get $75 off? Once again went about it very rudely as I was not understanding. Here is the icing on the cake. An older lady who was working across from my budtender aggressively jumps in and says “you just renewed your card today right?” and I say yes. She says you signed a form that informed you about the $150 to get $75 off. I said I was unclear about that. She tells me to follow her to the clinic. She barges into the office, tells the current patient she is “so sorry” for interrupting and proceeds to rudely hand me the form. Just like she said, I did sign a box that explained what the deal was. Once the extremely rude lady left and went back to Level up I asked the lady who was at the desk what was going on. Her response “they made a mistake at Level up and were never suppose to offer 3 free $75 vouchers.” WOW! That’s shitty! I understand mistakes get made, but the way I was treated yesterday at Level up was unacceptable! To end this great experience, as I was leaving, I hear a woman call my way to ask what had happened. I begin to explain to her what happened in my situation. She informs me that she drove across town after receiving false information about a free MMJ card that is available to people who have government assistance, like food stamps, and security escorted her out!! I’m really just writing this long, shitty review because this is not how most dispensaries treat customers in the valley. NOBODY SHOULD GO TO THIS DISPENSARY!! I know I won’t be back.
Jeffrey
P.s. I only left star for service because you can’t leave zero.