The Good Dispensary (Med/Rec)
12/4/2023
It seemed like things were going good, then the person who was helping me, Dylan, became impatient/rude for some reason. I finished the transaction and left feeling very uncomfortable, but decided to ask the security guard for his name—Dylan then approaches from back behind the counter, and starts interrogating me aggressively about what’s going on and that he’s a manager and what’s my problem, etc. Getting the name and leaving could’ve all taken me 5 seconds, and the security guard (I think his name was Kevin) was perfectly nice about it (he was nice in general) but Dylan came out unexpectedly. I wasn’t expecting to have a conversation in the first place, but Dylan just came up and started interrogating me and honestly making the situation a lot worse seeing as I have PTSD and his aggression was quite triggering to me, I tried to be patient and I also tried to let him know that I am a medical cannabis patient with PTSD—which I guess doesn’t have to matter, but imo really should when so many people that are walking through your doors, use this plant for this or other needs that should matter to you as the people taking care of them…but anyways.)
I told him I felt like I pissed him off and that the way he was talking to me when I was purchasing made me really confused and uncomfortable. He responded to me with irritation and impatience (he said things like ‘I wasn’t pissed then but obviously I am now’) and I was trying to express my feedback to him directly since he forcefully confronted me when I could’ve just walked out and dealt with it how I saw fit without being in this situation where I had a negative experience all over again and this guy Dylan treating me like I’m less than. Eventually he started saying that he had already apologized and I pointed out that no, he had not. He starts firing off how he’s said sorry 4,5,6, etc times already—so I kept saying fine I’ll take that as an apology (just for the record, IM NOT ASKING FOR AN APOLOGY AND WTF KIND OF APOLOGY IS THAT, I ONLY WANT YOU TO STOP TREATING ME LIKE THAT). I said thank you for the apology, stuck in this really weird and uncomfortable cycle with him feeling trapped and triggered and unsure of what is even going on having not expected this at all, for him to get further mad and say he’s tired of this and he’s going to have his security guard ESCORT/KICK ME OUT and then I said fine great I’ll gladly go with this man…and then I left, crying because of the confusion and overwhelming feelings I dealt with. The security guard was nice about it, and I will be fine…but as someone who has worked from sales to cultivation, to marketing and events, to assisting C-level suite, independent media, lobbying and everything in between in cannabis, I found this interaction beyond appalling. as a manager, if any of my employees or coworkers treated a customer, let alone a medical patient, that way that would not fly. I did not harass Dylan, I came in patient, happy and in a good mood. I came back to get his name and with no interest in interacting with him. To have Dylan come over and aggressively harass me for having an issue…doesn’t make sense to me. You clearly were not even coming to attempt to resolve it in any way. What was the point Dylan? None of that interaction had to happen and kicking me out when I was trying to be in and out in the first place feels laughable, but you put me through distress in a way that was so unnecessary and I think it’s terrible that a manager feels that’s the right way to handle things when someone has a concern (WHICH AGAIN, I WASNT EVEN DEALING WITH THEN…I JUST WANTED HIS NAME)—it’s wrong to anyone who deals with that. It was my first time at the dispensary so I can’t speak much on the others there—but Dylan ruined my experience in a way that was so avoidable. I will never understand why you came after me like that.
The experience would’ve been still okay, despite the awkward transaction…if Dylan hadn’t treated me the way he did after! Not every customer service experience has to be perfect, but the way Dylan handled things...