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Here are the main problems with TRULIEVE ORLANDO: 1. The manger. 2. They advertise 15+ strains but try to order one they are all sold out except for one or two at any given time. Over half the strains have never been available in my location ever. 3. The phone call hold times are over 1hour every day. 4. The refuse to provide lab results over the phone, and tell you only a manager can call the location to get the lab results for the batch in stock 5. The don't staff managers to be able to call the location for you to get batch numbers 6. They give you multiple different batches in one order, for ex I got 2x Hash plant 1/8 and one was 14% and one was 20%. I kept one and returned the other since the 14 was straight garbage hemp taste 7. They have no waiting list, so everything is black friday and you can't get anything good ever if you work a job. Only the people that can stay there in store during business hours like 10am can get any access to new deliveries. 8. Every time I am there to get something good they advertised, they are out of stock, yet every employee in the building told me they got some and I don't know one patient that got any of that batch. 9. The absolute best strains ever made at trulieve are only on par with street level cannabis here. Nothing I would consider medical grade. It's almost identical to Vegas recreational flower not like CO or CA medical or organic flower. The growers don't care about the product, or they are underfunded, or they don't know what they are doing. Here are the good things: 1. The atmosphere is friendly depending on who is working. Sometimes it's not. 2. Atmosphere seems safe, although not very clean and never seen them disinfecting the chairs or counters in the waiting room one time in all my visits over 3 years so I always wash my hands after leaving that place. 3. Trulieve pushes the market. They have new innovative products other dispensaries do not have If you are looking for cannoisseur flower or medical grade service this is NOT the place for you. If you like black friday sales where you have to fight to get anything and you are still disappointed, then this is the perfect place for you!