Been going to GL for about a year now and find it to be a great customer service experience. Very friendly people work there, and they have a loyalty rewards program and run lots of specials and free give aways that helps to save some money. As for the quality of the products, I can only speak for what I have purchased there, and I focus on finding the best deals, so I have not spent big bucks to find the very best they have but from what I have seen I'd say their low-end menu items are of decent quality and do the trick, but have run into some faulty clearance carts/pens/disposables. I assume the more you spend the better the product like any business, you get what you pay for.