Curaleaf - Bonita Springs
7/18/2024
Just moved to this area and have been a mmj patient in 2 states since 2018. This is hands down the Worst dispensary I have ever had experience with which is disappointing b/c Curaleaf was my primary dispensary in Ocala. I have had 3 strokes and central pain syndrome. I use mmj to take the edge off the pain as I do not wish to take opioids. After the strokes my license was medically pulled b/c my vision was affected so I can’t drive
I placed my order for delivery with a delivery of yesterday. When I got a text asking me to pickup I called and a gentleman's assisted me to fix in the system to be delivered today.
I just called again to follow up as I usually get a text with delivery info. The woman who took my call was completely cold, not empathetic to my situation and said she was getting uncomfortable and ended the call without providing a solution b/c of her discomfort. I’m actually in physical pain, am frustrated and probably did a project both a bit but not that much. She was emotionally uncomfortable and completely disregarded the fact that I am in actual pain. That is terrible patient care and customer service. Worst dispensary experience I have ever experienced.