M........t

This was one of my favorites due to location more than anything else but no anymore. Id say I spent over $1000.00 easily and prior to today I liked their products including their shatter. My problem is I purchased a gram of shatter and when I got home to open it something wasn't right with the cap like it was glued shut almost. After trying many times I got it open and the shatter melted and dried in the threads of the cap. Looking at the inside the product was stuck to the paper and some was hard and loose crumbles all over. Before you say I must have left it in the car I did not. I live 5 minutes away and it was in the 50's . This would indicate it happened prior to being in my possession. Spoke to customer service because it was too late to get back there and they told me to bring in the product in its packaging and return it to the dispensary for an exchange. They actually added notes addressing the situation so I was cool with it. Less than 24 hrs later I return with the product and even included pictures from when I first opened it. The manager tells me sorry I cant help you. I proceeded to explain my circumstances and he could care less despite me being a regular customer. Basically pound sand! I expect this type of customer service from a street corner not from a company given the privilege to be one of the few dispensaries in Florida. I will never buy a thing from them again! Id rather drive 30 minutes away than give my hard earned money to shady Suterra!!