Star Buds Baltimore
12/17/2019
Horrible customer care service over the phone!!!!! the bud tender named Austin, seriously had an rude attitude. He had answered the phone really quickly and short! I could not hear him due to loud background talking in the store. I had a serious question about my personal patient information and account. I was concerned about my information being shared at there other starbud location in Colorado! (I kept getting their text messages.) But Austin had told me to rudely to "hurry up" because he had a patient in front of him. Clearly I'm calling as a patient being concerned of my account ! I asked for the manager no response and hang up! He had no care or compassion in his job as a bud tender. A little advice Star Buds.. this is not the first time I seen inexcusable manners and behavior at your location Plus unsanitation for your medical marijuana as well ! I will say I am shocked how your staff had handled me and the customers I referred to you. I will make sure this won't be brushed under the rug.