L........c

I've been on here before to commend OG on their quality, prices, and staff, and all of the above are still great. This however is to compliment them on customer service specifically. I had a recent issue with a purchase and went back to notify them. Not to complain (as my experience there overall has always been outstanding) but just to inform them of a possible slip in quality control. They were gracious enough to not only offer, but actually insist on doing something to make up for my inconvenience. And it bear's noting that I was not treated as an inconvenience to them but was instead thanked repeatedly for bringing the issue to their attention so that I could be corrected. This was at the Cross St. location but it's been my experience that all of the OG stores are staffed with the best trained, knowledgeable, and courteous individuals one could ever hope for. It should also be noted that OG has recently changed their pricing methods and my Veteran's discount is now much more applicable. The new pricing benefits non-Veterans too.