F........0

Great little spot, kind of hard to get to if you're heading west on sandy but maybe because I'm not used to the area. Super friendly staff, too.

The first time I visited this establishment I was very impressed with the way things are set up and how friendly and knowledgable the staff was. The relationship between employees seemed more like family than coworkers, which I can truly appreciate. I walked out with a gram of the Mt.Hood Magic and it was incredibly tasty and a great suggestion. Although I have to admit, my second visit wasn't as glorious.. I came in for one of their special discount ounces at a $175 donation. They had 2 jars, one nearly empty with mostly shake and the other with full, dense buds. When weighing out the oz, I had noticed the employee dump the rest of what was left of the nearly empty jar onto the scale first. I politely spoke up and said that I'd prefer not to have the shake. The employee exclaimed that they "had to use the rest of the jar".. although there was a fresh full jar right in front of me. I shrugged my shoulders and let them do their thing. I wondered why the next person to donate for the same deal would be given the privilege to the full jar over me. This struck me as strange too, considering most establishments i've been to use the shake at end of jars for prerolls. They compensated by weighing it 2 grams over, which I thanked them for, but when I got home and found that all the shake came to 3.8 grams.. I was really irritated. I haven't received an oz with that much shake since... well, pretty much ever. I would have rather taken the regular buds at a regular 28grams than over an eigth of leafy shake, especially since there was a full jar in plain view. My analogy of the situation is someone walking into their favorite pizza shop and ordering a slice when there's 2 different pies to choose from. One fresh pie and one with a single slice left that has obviously been sitting out for hours.. and then being given that shitty slice, even when politely asking for the fresh one. It just came off to me as poor customer service. I understand that as a company, you've got to move things, but I don't believe anyone should have to take shake if they specifically exclaim they don't want it, especially when there's a fresh batch in plain sight. Don't get me wrong, this place is great, they know their stuff and the quality is top notch.. but as for that visit, I was significantly disappointed. I don't want this to come off as a bad review because you guys are great, but I do want to give my feedback on a genuine level. Thanks for the listen.