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From entering the store, the vibe is positive and relaxing. Having anxiety, being comfortable is important to me. The staff is beyond friendly, supportive, and very knowledgeable of products and spot-on with recommendations. I appreciate how they listen and don't rush you. They make you feel welcome like you are long friends. I appreciate how they are local with great products at an affordable price. They are always getting in the newest and unique products you will see around. High Way has helped my dog's issues as well as provide me with great products. Thank you for everything.