Herbal Wellness Center - West (Med/Rec)
7/23/2016
I have been coming to this location for quite awhile and used to have no issue. However, lately I have been severely mistreated each time that I visit. Their policy, or lack there of, when it comes to the lines, wait time, budline, and inventory is discouraging. Every member of their staff will tell you a different story on what the rules are, and the managers are the worste of them all. The woman at the front desk is incredibly rude. I have had one manager tell me several different stories on budline policy promising that this was the last time I would be inconvenienced like this just to find out next time I come in that something has changed once again. The last time I was there I realized that they were not going to be keeping their word on what they were telling me and I just wanted to pick up my Meds without a hassle but the manager Nawrs told me once again a new story, which was not even consistent with what the apparent general manager said. He was incredibly rude to me, he made no effort to help me fix the issue he only made me feel horrible for trying to understand and then he yelled at me and walked away. The other workers there told me he was extremely unprofessional and the apologized for my experience. If it weren't for the budline guy Aaron talking to me and assuring me that the issue would be taken to the general manager and settled once and for all I probably would have left in tears. I have never been treated like this before, especially when I am such a loyal customer at this location. I wish that there were better options for meds around because I get such horrible anxiety going into this location now. I would really rather stay away. Very dissapointing to have somewhere you rely on and trust treat you like a piece of trash.