Verilife - Ottawa (Medical)
3/14/2020
The hours on their website are wrong and the management has no issue blaming their problems on the patients.. They claim they are open until 9 pm at the bottom of their medical menu on their company website but they close their medical side at 8, causing me to drive for hours based off of incorrect information. I arrived 10 minutes after the medical side closed and I was disrespected, laughed at and denied entry.. The man at the front desk seemed to find enjoyment in telling me that there was nothing at all he could do for me and that I was not allowed to the front of the rec line "Which by law I am allowed as a medical marijuana patient" I had to speak to a manager to even get granted access to the building to buy low quality recreational products as a medical marijuana patient. The manager told me they would hold my medical preorders for me the next day considering the circumstances and that they would give me points for the drive because they would not give me points at the time with the medical side being closed. When I came in the next day they did not hold my pre-orders and they were out of stock of what I had driven in for twice now. They also did not apply my points like they said they would until I pretty much threw a fit. Nobody had ever spread the word of the disrespect that the employee in the front had showed me and the people in charge the next day had no clue anything had happened the night before because every single thing said to me was a lie. I asked one of the members of management if I could speak to them in person because I was getting upset in front of a whole room of people and I use my marijuana to help treat anxiety and they wouldn't even let me speak in a comfortable environment. Every employee and customer was staring at me as I tried to explain this horrible situation. What they did to reimburse multiple triggering events and 6 hours plus of driving was give me a free preroll of their lowest quality preroll that they had in stock. They they told me to not rely on their company website but to rely on leafly because it's up to date. That is also a lie. It shows the exact same products as their company website and their company website is incorrect, I just came from the store and I purchased something that has not been on either online menu in the last 48 hours.