Zen Leaf – Cave Creek Road
2/10/2021
So my birthday was Monday but didn’t get to celebrate until today. Payday not till Friday so figure I’d cash in on a bday pre roll and a gram that was on sale for $9.60. Get there and can already feel the atmosphere is shitty, go to Leafly pick up counter and explain my bday and want to cash in on pre roll. Older lady who tended to me just stared at me like she didn’t know what to do, then it clicked and she’s like ok I got you. Check out... total is $13.03. I asked why as I thought gram was $9.60. She signed and became agitated. She then said no gram was $12.00, I then advises on Leafly it states $9.60 and showed her my cart and she yells “Yes, I heard you!!!! I’m trying to get you taking care of to get you out of here.” I then asked her “what was wrong and why is she being rude to me on my birthday” and she said and I quote “ Sorry for your miscommunication to me!” I then replied “ no ma’am, miscommunication and rudeness came from you as I’m having a great birthday until I came to you.” She said “ nope all you and smiled.”
I’m appalled at the fact that on someone’s birthday you want to be rude. The mistake wasn’t because of her nor I but their system. I overheard the manager apologizing to another patient as she was treated the same, different senerio but same rude service. I will NEVER go back to MUV. They lost me and my family/friends as customers. You should NEVER treat anyone like this especially on their day. This just my opinion. Shame on that older lady, 🤦🏽♀️. She of all should know better as she is older with wisdom.