r........m

Let me first start by saying I have been to Trilogy many times in the past and always had a positive experience. The last one wasn’t negative but I think there is room for improvement. I preordered on Leafly, got a message saying my order was ready for pickup. There were 18 people ahead of me when I arrived, no problem. Then when I was called back they said “we are filling your order now”, and we’re training new employees. So my only thing is, if you order online and say the order is ready for pickup, why is my order being filled when I am called back?? Also, if you know there are people waiting and are very busy, maybe training should be put on hold till things subside. I think everyone (the public & Trilogy) are gearing up for the influx of traffic after recreational Cannabis goes into affect on 7-1 in MD, so that probably added to the problem. Overall I like what Trilogy has to offer from products, to friendly employees, to atmosphere, and I will be back. My only advice is to have a pre-order ready when the customer gets there, and manage training new employees better when it gets busy.