v........g

I was so impressed by my first bud tender, Andy and my next one, Ty. They were very kind and knowledgeable and walked us thru the list of items we were interested in. When we got home, I thought there were a couple of items missing from my sealed bag. I called the number and was so pleasantly surprised when Lera called me back within 30 minutes! I gave her my receipt number and told her that I was certain it was just an oversight and that no foul play had happened. (We had a confusing order!) Anyhow, I checked my receipt against my product and I was not charged for the items not in the bag! It was my bad. I called them back to tell them and, again, they called me right back. I apologized for the confusion and they were very gracious. Our experience at Planet 13 was positive from them moment we walked in until after the transaction...and the products were amazing. I love this place.