P........X

I came in here last week and had a hostile attitude experience at the front door. I handed my CA drivers license and my State of California MMIC (Medical Marijuana Identification Card) to the disgruntled employee at check-in and was rudely told, “We don’t accept that” (my MMIC). When I asked why, she responded with, “That’s not valid here.” I answered, “Aren’t you a medical shop?” and she tried to act like they were just recreational. I then said, “You have to take it, it’s from the State of California and it actually supersedes this Doctor’s recommendation.” (that I had just pulled out of my back pocket), she replied, “Oh we take that.” Ok, I gotta tell you, I’m disabled and can no longer work, but I started working in the Cannabis industry in 2015. I actually used to make deliveries of CannaKids Cannabis Oils to this dispensary back when it was still called Grace. My last job in the industry was working as a delivery person and bud tender at a competitor. I have done check-ins at the door and I know how it can be challenging, but I do also know the Cannabis laws. I tried to explain to her that the state card actually supersedes the doctors medical recommendation and she told me there was no way for her to verify the MMIC, I said yes there was, and showed her the verification website listed on the front of the card. She begrudgingly took my doctors recommendation to scan it into her system and rudely mumbled under her breath that, “we don’t gotta go through this”. The whole time she was acting like if I said anything else, she wasn’t going to let in the dispensary. I decided to be quiet and let her finish checking me in and then talk to a manager about my experience. I was given a #99 and they were serving #96. I asked a bud tender if there was manager available, she said yes, as she passed, to go help another customer. I then approached another woman doing some stock work. I asked if she was a manager and she replied she was. I think her name was Daniella? I showed her my MMIC and asked if she took it, she said they did. I then told her that the woman at check-in wouldn’t take it and told me they don’t. Then I told her about how it was my first time in there as a customer and that the person she had working her check-in was spreading poison. I said she was treating her customers like they were not welcome and that someone should speak to her about her unwelcoming attitude and her totally disrespectful behavior, before she ran all of their business away. Daniella was very apologetic and helpful, she asked me to wait a minute and she went to get the manager Sheb. They both went out of their way to keep me as a customer, instead of the 20% happy hour discount, they gave me a first time patient deal. Funny thing is, their app and their website never mention anything about a 25% first time patient deal, I guess they don’t really want anyone to know about it. Anyway it all worked out in the end. After talking to the manager on duty, I got a good deal on my purchase and I made them aware of a poisonous employee, who’s attitude is undoubtedly effecting everyone else’s attitude that is employed there. If I was her boss, she would have been fired today. Thank you Sheb and Daniella for treating me like you value me as a customer and that you want me to continue to come back.

I came in here yesterday around 12:40 pm and had a hostile attitude experience at the front door. I handed my CA drivers license and my State of California MMIC (Medical Marijuana Identification Card) to the disgruntled employee at check-in and was rudely told, “We don’t accept that” (my MMIC). When I asked why, she responded with, “That’s not valid here.” I answered, “Aren’t you a medical shop?” and she tried to act like they were just recreational. I then said, “You have to take it, it’s from the State of California and it actually supersedes this Doctor’s recommendation.” (that I had just pulled out of my back pocket), she replied, “Oh we take that.” Ok, I gotta tell you, I’m disabled and can no longer work, but I started working in the Cannabis industry in 2015. I actually used to make deliveries of CannaKids Cannabis Oils to this dispensary back when it was still called Grace. My last job in the industry was working as a delivery person and bud tender at a competitor. I have done check-ins at the door and I know how it can be challenging, but I do also know the Cannabis laws. I tried to explain to her that the state card actually supersedes the doctors medical recommendation and she told me there was no way for her to verify the MMIC, I said yes there was, and showed her the verification website listed on the front of the card. She begrudgingly took my doctors recommendation to scan it into her system and rudely mumbled under her breath that, “we don’t gotta go through this”. The whole time she was acting like if I said anything else, she wasn’t going to let in the dispensary. I decided to be quiet and let her finish checking me in and then talk to a manager about my experience. I was given a #99 and they were serving #96. I asked a bud tender if there was manager available, she said yes, as she passed, to go help another customer. I then approached another woman doing some stock work. I asked if she was a manager and she replied she was. I think her name was Daniella? I showed her my MMIC and asked if she took it, she said they did. I then told her that the woman at check-in wouldn’t take it and told me they don’t. Then I told her about how it was my first time in there as a customer and that the person she had working her check-in was spreading poison. I said she was treating her customers like they were not welcome and that someone should speak to her about her unwelcoming attitude and her totally disrespectful behavior, before she ran all of their business away. Daniella was very apologetic and helpful, she asked me to wait a minute and she went to get the manager Sheb. They both went out of their way to keep me as a customer, instead of the 20% happy hour discount, they gave me a first time patient deal. Funny thing is, their app and their website never mention anything about a 25% first time patient deal, I guess they don’t really want anyone to know about it. Anyway it all worked out in the end. After talking to the manager on duty, I got a good deal on my purchase and I made them aware of a poisonous employee, who’s attitude is undoubtably effecting everyone else’s attitude that is employed there. If I was her boss, she would have been fired today. Thank you Sheb and Daniella for treating me like you value me as a customer and that you want me to continue to come back.