High Profile - Buchanan
11/26/2023
The service I received on 11/24 was deplorable. I made my order online at 10 am EST for a 1:15 pm in store p/u. I arrived at 1:10 and was told they were a bit behind and might be 1 hour wait for my online order. After 1hr 30min wait I was told it could be another hour. I left and went to Green Koi in South Haven 1 hour away I arrived there at 3:30 pm walked in and selected about $350 in product and was on my way back south by 3:45 when HighProfile emailed that my order was ready. If you can't handle the Buisiness flow maybe you need a larger facility or higher more Employees. I will no longer Patronize your location. This was my second visit not to be repeated.