R........y

This was about the most terrible experience I've ever had. I have been coming here for years and have seen the slow decline. Somehow they have been telling me for months that my over 4000 points have "disappeared" and if I have an issue I should contact the company they pay to maintain these records. That is over $4k spent to earn these points and now they have a sign at the desk that instructs you to simply not ask. Wtf then I have the rudest front desk girl help me to re-register since they have lost all their info...annoying. I wait for over 30 minutes watching people come and go In front of me before asking how much longer and she simply tells me she doesn't know and I can order there if I'd like. There is literally 1 person in the back to help one person at a time with 30 people waiting in the lobby...bad business. The restrooms were out of order, there was a security guard who bombards you before you even hit the door for ID and the flower is the worst I've ever seen. 1 star for low prices but of course who could charge top dollar for that trash!