J........2

This has been “my place” since it opened. Always friendly and professional (followed the managers from a different dispensary and stayed when they left). I was completely shocked today, then, when the 3rd person I spoke to from curbside (about just getting 2batteries) was rude and hung up on me! What? Yep! I had been on the road 22 of the last 36 hours and my battery had stopped working. I just wanted a battery and to go home. Was I frustrated? Yes! And when I tried to explain I just wanted a battery and had said on the FIRST call I was already at curbside! She said the first person probably couldn’t understand me because I sounded frantic. I apologized, I didn’t want to sound frantic. And then she said “To be Frank with you…” I tuned it out! I had just been through one of the worst weekends of my life! WTF!? But you know what, I had a bad weekend but evidently so did she! Yes, she hung up on me, but did I deserve it? Yeah, probably! Will I go back, yes. Part of me is pissed about NOT getting a battery, but the rest of me (most of me) was pissed at me for getting mad instead of being empathetic! 🥺. But…aren’t I the customer???