RISE Dispensaries Naperville (Med)

Everyone is extremely friendly and knowledgeable.I am always very happy to visit this dispensary.”Highly Recommended “

REVIEWED on 3/29/2021 The first failure! I drove 25 mins all the way to your Naperville location yesterday and the doors got locked on me more than 5 minutes before closing, I even saw two employees outside when I pulled up; I went to the door and they locked it. I was supposed to leave town this morning and now everything got screwed up and I wasted my time and gas to drive all the way out there for them to close early...if you say you are open until 5, then that should be the case; or you should emphasize coming 15 mins before closing. Now, I already drove all the way there yesterday, pushed back my trip, and now they do not even have what I wanted in stock of course and I am completely disappointed with this type of poor customer service at this location and how they handled (or failed to handle) this situation. I am completely dissatisfied with this whole situation, was a complete waste of my time, And now you guys do not have what I ordered online in stock today (when I would think they would have put it to the side considering the situation). Nobody reached out or anything. Looks like I am going to have to start going back to a whole different company. REVIEW CONT' 04/15/2021 I just visited Rise in Naperville 2 weeks ago and again besides the friendly staff, it was another disappointing visit and bad experience yet again. They don't seem to even have a system or strategy in place to keep things moving or serving their customers (particularly for us Recreational customers), or the system that is in place is obviously not working. Because you have people who do NOT have a medical card all of your recreational customers that already made orders in advance and it doesn't matter what time you get there or how long you have been waiting in "line, "The Recreational Line", you just Never know how long you could actually be waiting in line to get served due to ALL of the medical patients that pull up, walk up, or are waiting to get curbside delivery get priority of course and are able to go right on in and then right out. But all of the rec people have to stand outside in the cold until they take care of every medical patient that pulls up before you are able to get service. It just messy and unprofessional for the business not to have for instance certain days/times/ times of the day in which are solely for medical patients only, like other dispensaries do in order to effectively & efficiently provide just as much help/customer service/attention to your recreational customers as you do for the medical customers. I do NOT understand it, but it is extremely disappointing, irritating, and again just unprofessional! REVIEWED CON'T on 04/16/2021 WRONG ORDER NOW?!! So, I made a order online of a total of 3 quarters, a quarter of grape stomper (7g) and also qty #2 of the lemon cake (7g) that were on sale for $80/quarter online on 04/15/2021. I went to pick my order up and they first brought out the grape stomper (3.5g), went back to get the correct one and I guess he did not realize that the 2 other items were also the wrong weight. Of course I did not realize this until I just got home to find out that I was given the wrong order?! I came home to realize that I only received 1 of the 3 quarters?! I got the 1 quarter of grape stomper, but then was given qty 2 of only (3.5g) lemon cake eighths instead of 2x 7.0 quarters of lemon cake! This is my at least 3rd issue I have had only at the Rise location in Naperville. I want to get this fixed the right way, so I need somebody to reach out to me ASAP to get this taken care of professionally and properly. I rated my purchase yesterday and nobody reached out to me again!

I absolutely LOVE RISE Naperville! They are my GO TO Medical dispensary. Their staff takes the time to go over a lot of helpful information if you are unsure how to use a product, or if it's your first time trying something new. I sometimes have a lot of questions, and they're always able to answer them and help me find the right product or strain to combat the symptoms I'm trying to fight. Specifically three individuals have really helped me with these things. Tyler, Frankie, and Ryan ALWAYS are fast and reliable. They always have a happy, positive attitude. Something you RARELY encounter while going to pickup your meds! They each take the time to listen and care. All while being fast and doing and amazing job! Thank you all so much for what you do! I will continue to be a loyal patient!

Fantastic store!

Very helpful staff. Easy to get in and out. I’m a fan.

Ever since this dispensary was taken over by Rise and made into a recreational also it's turned gone downhill. 10 registers for rec 1 for medical. Money always talks. every time I place an online order now it's always messed up and they change the price when checking out. they have also raised all the prices since rise taking over. time to look for a medical only dispensary. shameful, but predictable. oh, but there is a reward program. spend $1000 and get a pair of crappy socks and a throw away hat. yay....

I sincerely believe the staff wants to help and just not try and move product. I tried someplace else and wasn’t even close to comparison. The selection is always great clean and fast. The difference between Recreational and Medical Only is very evident. Keep up the good work.

I really love the 3c Despensaries. Having gone to both locations I have zero complaints. I love that I can look at their products online and order for pickup. They have the best selection from out of all the despensaries close by. Their online ordering for medical patients saves me a ton of time as I usually dont wait more than 5 to 10 minutes for express pick ups. Sometimes naperville can run a little light on product, however they typically carry the strains I like plus they are constantly running sales. My only complaint is the business itself is very dim and dark. Feels more depressing than uplifting. This Place could benefit with some bright light and lighter colored walls just to cheer up the place. I mean we are buying a plant that makes us feel good not going to get a root canal.

Great job during COVID

Doing a great job during COVID. Drive thru so we don’t have to get out. They are hustling in this heat.

When you say you open at 9am don’t open at 9:06am leaving customers in the cold assholes!

I can't say enough how much I love this place. The staff is great, friendly ,and very knowledgeable about the products. As for the products Amazing!!!And nice selection of edibles, basically everything.

Great people and great products but the industry park location is not the best to look at.

check your receipts, they're overcharging

Greg (manager) is fantastic going above and beyond. The great customer service comes straight from the leadership down to everyone I have interacted with here. Everyone is extremely knowledgeable and friendly. I had an issue with a disposable vape and they were fantastic in their handling of it. I cannot recommend them enough. They make you feel welcome and like a friend. If you work here and are reading this THANK YOU.

All the employees are extremely friendly and knowledgeable. They are patient with new people and have a great outreach program. We are looking forward to being longtime customers and great friends.

It’s the best

Really great!

This location is dark and feels somewhat dirty. It’s a grungy feel to it and seems more like what a recreational dispensary would be like than a medical one. I would t be surprised if this turned recreational after Jan 1, 2020. I went here for almost a year and had no particular problems. The staff was nice and friendly, I never left without product (usually not the product I wanted though), I never had to wait long enough to complain. The downsides are that the staff don’t really seem to care to give you advice on what to purchase for your particular issue. They usually just said “this is a really good strain” and I would trust them and buy just for it to turn out not to help me in the slightest. There’s lot of different strains and products and everyone’s different but I feel the staff should be somewhat knowledgeable on what helps with what the most. When I DID know what I wanted, they would never have it. I could never find anything there for my illness and almost made me feel like they weren’t trying to cater to people with my illness. Maybe that’s why the staff didn’t care to help more than they did. Who knows. I just switched to Pharmacannis North Aurora a couple months ago and would never go back to 3C. Pharmacannis has discounts on discounts that make my medicine affordable. They have PLENTY of products and selection and I’ve NEVER left with anything other than exactly what I wanted. The staff is extremely sweet and friendly and they clearly want to get to know you and help you along the way. I would NOT recommend 3C Naperville

Great dispensary . Best in Illinois

The whole experience was very personalized, and my consultant Ryan was extremely knowledgeable about all their products. Highly recommended!

Love this place!They are beyond patient with me.my brain injury causes me to take a min to explain symptoms.Definitely not a dirty place and in no way does it feel like a rec dispo,as someone said.they host seminars and classes for newbies like me.nice folks, definitely recommend!

The best Dispencery in the area it serves

The room you enter is very cramped with no room to move . No personal touch and very business like . Staff isn’t very good , I’m Gonna be switching back to my original dispensary no place like home.