The Hill (Formerly Acanza)

I've been in here are few times before and my experience has always been ok. However, today I feel inclined to leave a one star review because they did not honor the special I had pre ordered. There were these 7g hash infused ready to roll flower mixes advertised at $9.95, so I order four of them. When I arrived I asked my bud tender about it because the deal seemed to good to be true and he said "oh yeah its on sale all the time" and continued to explain how to use it because I had never the RTR flower before. Then, as he was ringing me up he said wait a minute please I need to check on something real quick. He proceeded to get his manager who then told me that there was a mistake and the discount was too steep to honor. This is 100 percent wrong!! I should have received my discount and walked out with my four RTR 7 gram mixes. I asked if they could even do one at the advertised $9.95, and he said no. Once again, wrong!! I tried to defend myself as a customer by saying so and I was shut down. Be careful when placing your pre orders people, you never know when The Hill NWA is not going to honor the price that is advertised!!

Is this the complaint section? There are two pick up lanes for online orders and both of them were occupied by customers who want to talk forever and get walked through the menu. I stood there for 15 minutes waiting for them to be finished with an order that they should already be finished with. Keep the online orders separated from these people who have questions. I order online because I’m in a hurry.

Isn’t online ordering intended to expedite your purchase? I waited in the online order line behind one person while half a dozen walk-in’s came in after me and were motioned to counter. Should I have moved to the other line?

Everyone here is just fantastic, I won’t go anywhere else. I buy almost exclusively flower and have never been disappointed by anything from The Hill. Also, their little ad that says “best rewards program in the state” literally isn’t kidding. Tbh the rewards were what drew me in, everything else has kept me coming back hahah!

Was overcharged for discounted flower. Made order online after hours next day and when I get my meds I'm charged full price on discounted item. Mgr says it's their fault, but I have to bring everything back to void charge. Then says maybe points then states that the order was for yesterdays price. Mgr confirmed order was placed after hours. It was only $20 but it the principal. These dispensaries are owned by millionaires and they will do anything to get every dime from you. Fakakta customer service I say.

Always met with smiles, kind words, helpful tips, and great vibes!!!

thank you Ashton H. I love ❤️ the Cherrylicious. worked so good on my pains all over. and love the head change, 🔥

The bud tender that helped me was Marla. She was awesome. Couldn’t ask for better. Service helped out a lot and got me out quick. I’ll definitely come back.

Love this place. Good prices on flower and edibles, staff is always kind and helpful, and it's a quick in and out. They tend to be a touch more expensive for their vape carts, but with what I save through their discounts and rewards points, I'll forgive them for not being perfect. It's my fav dispensary.

They have a lot to choose from, BUT .,, I placed a online order , went to the online pick up line & a young blonde long haired girl waited on me , she asked if I placed my order that day ? Yes , I said. She said she didn’t have it & walked away!! So dang disrespectful & rude! The young dark haired guy with glasses apologized & he wasn’t even the one waiting on me. I did thank him for at least acknowledging me. I will shop there again but hopefully she won’t be waiting on me anymore!!

My favorite dispensary! Always get online orders and the bud tenders and staff are all amazing including James B. He’s one of the bud tenders that always helps me and gives me advice as well. Great place and prices!

I gave this place so many chances. So many times I went home with flower that just turned to powder. I caught them stealing my allocation to the tune of 15.5 grams. Still went back. Then they tried to say I stole $80 from them even though their register took the payment. I’ve been to dispensaries all over Oklahoma. Arkansas, been to Vegas, this is the bottom of the barrel for people and product. Trash

they have really stepped up their game, it is much easier to get into the place, shop, and leave the place. James at the pickup counter is excellent!

Never been there,probable never will. Waaay too expensive.

The flower could be better bud tenders are coo AF tho

The staff are always friendly and helpful. I did get very upset when I ordered on line and when I go to pick up they did not honor the price that was on website. I even questioned them about it. I was offered a 20% discount on any day thru the week, but unfortunately that doesn’t add up for the difference in what they advertised and what I was charged. Very disappointed.

I like this place and the staff. They are there to get you in, processed, and out the door in half the time of other dispensaries. The downside to that is I am afraid that older patients or inexperienced patients might feel rushed or uncredited for by the efficiency of Acanza. One other issue is that I dislike feeling like a criminal when armed security inspects my bag when I leave. I thought I was finished feeling like a criminal for this.

Acanza has been my got to, #1 shopping place since I got my card 2 years ago. My service is always great but after loosing my CNP due to new owners Im very disappointed. I'll have to definitely start shopping around for prices! SO BUMMED!

The staff and security are always friendly. Prices are usually the best in Fayetteville. I'm extra impressed and grateful that the staff is honest. I accidentally left my phone on the counter. I have a if found please call my wife's phone with her# on my lock screen. Before I even realized I left it there, they had already found it, called my wife's phone, and left a voicemail that they had it at the front desk. I came back to town a couple hours later and picked it up at the front desk. Super thankful for getting it back and for nice honest employees. As far as the double bag check, I don't really mind. I didn't check it myself, so if a wrong product accidentally got put in, they would hopefully notice on the second bag check and then could trade it out for what was originally ordered. I don't really see how a customer could steal anything since it's all behind counter and glass, so maybe they had an employee in the past that would steal by putting extra items in a friends bag or something similar? Either way, glad to be able to get medical and not risk jail. Can't wait until it's Rec!

Just got checked out by Cody S., part of my order wasn’t ready but he was able to fix me up and got me out professionally and promptly. Always enjoy the vibe from the music and employees here. I wish there was a different storing method for their flower though

I love the people that work for Acanza. They are polite, have great sense of humor and very helpful. The aroma and decor is calming and the products great. Wish the products wouldn't change so quickly and the faves would stay on the menu but otherwise I wouldn't go anywhere else. Mike and Michael as well as the rest of the workers make it a great experience

Please keep your purple punch in stock :) since you made your house version of purple punch carts, they are the 5 star quality and need of this dedicated customer :). As always keep up the great job of more house brands coming out but most important purple punch :)

Arcanza is EH compared to other locations in Fayetteville. Selections are cheaper in some cases but more limited. They do often have good deals on their flower, but, everything else has prices comparable to their competitors. They have a dim waiting area that is full of flies and will leave your clothes smelling of weed. (Not a bad smell but not great if your making a stop in before work or heaven forbid you get pulled over on way home.) There is often six or more people waiting at a time making service kinda slow compared to others and the waiting area can get crowded. Not a great location for anxiety patients. The tenders are friendly and knowledgeable which is a plus but the bag check upon leaving gives impression that someone was stealing products in some fashion. Over all, good flower prices. Not so great atmosphere or selection.

The new menu don’t have prices or nothing. And I feel as if you guys should have prices and percentages on the list as well