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I was so impressed with how organized the curbside pickup was! And as always, they had great product and the BEST customer service! Everyone who works at Ace's is super friendly and helpful.
The pickup process was an impressive operation. Clean, socially distanced, and safe.
Ace's Place knocked it out of the park.
Their deals are the best in Fort Collins & they are doing everything right to prevent spread of COVID-19!
Sincerely,
A Regular
Did not like that I ordered something online and when I picked up they gave me something else. What’s the point of ordering online? I’ve had their Mandarin Sunset before and it was good but yesterday they gave me Mandarin Sunset with all super tiny buds with really bad taste and smell. Leaves a nasty after taste I can’t get rid of and gave me a headache.
I went in this dispo thinking it was gonna be decent, but sheeeeshh did yall sell me some bogus ass flower that was filled with nothing, but bogus chemicals.. burned tf outta my throat. on top of that it had holes indicating pest was in the product, like yall really doing it for the money and not the medicine. Poison MID packs for sure.
I have average anxiety and most places I go, I operate just fine. Just usually quiet asf.
Here, however, it’s a different story.
I’d like to say first that the prices/quality of product make any experience I have here worth it. I have been treated badly here before (it was beginning virus so I like, kinda understand)
But even when I was treated poorly, it still wasn’t bad enough that I wouldn’t go back.
Today I ordered online (because I know I’m more awkward here than normal, so I have been lately) & then I went to the bank before getting there (to give them an appropriate amount of time to pick the items).
When I got there, I waited in the parking lot for like.. 20 minutes? W nothing?
After almost an hour passed from my original order time, I just got up and got in line (I also overheard other patrons saying their systems were on the fritz)
You should know, really fast, that this place isn’t the most organized looking establishment. They’re like, pretty hidden.
Only 3 people are allowed in the (small) waiting room at a time (which is a good thing tbh w the virus)
But there’s no way to see inside? So if you’re in the overflow line & you’re next, waiting to go in? You just gotta keep opening the door and checking if they took another person in. It’s really awkward tbh.
Past that, you wait inside, in-line, and then they come get you.. 1 by 1 (as they do at so many others).
This gives people a lot of opportunity to stare at you? Which like.. really really fucks w me haha
When I got into the showroom thing I explained that I ordered online & he basically told me they don’t do that anymore?
Which sucked because I took out enough money to use the rest of my points & but the stuff I ordered online
And they don’t have an ATM in the showroom.. so you gotta like? Run back out and take out money again (if you didn’t have enough).
But honestly? I stayed true to my original price & thought I’d be good w my points? (I took out $2 less than my total because I was gonna use points)
But then they informed me that they either restarted their points system? Or redid it? I don’t really know tbh. But yeah. I had to go get more money 😂😂
So altogether i was likely looking like a crackhead by the end cause I was like really freaking out (sorry to the 2 guys who talked to me haha)
But yeah. That’s my experience. Kinda bad? But not as bad as it could be.
I've been a customer for a while, but the last two times I've been to get flower the amount is short. I'm not sure if its something they do on Saturdays when the flower is on discount, but I've paid for the premium while it was on sale and it was short. I've paid for the regular tier while it was on sale and it comes back short.
Regular at Ace's and their outstanding customer service is no less than that with the current pandemic. Everyone communicated very well to the customer of the process for picking up their orders. Quick and efficient. Ace's is and will always be my go to shop. I hold all other places to their standards and during this time it will be no different. Thank you to the entire staff at Ace's for continuing to work providing the outstanding services as always!
I'll keep it short because I could go on forever.. Literally will never go to another dispo again.. Aces is amazing. The service, the staff, the atmosphere, the products. Its all wonderful. Thank you Aces for being the best!
I love this this place so much. I only get green rooster gummies but everyone I've shared with (adults of age of course) has (have?) said that out of every gummie they have ever tried that those green rooster ones have the best flavor. The employees are always beyond awesome. It's always a happy time to go there and after the visit, heading home with my purchase is even more a happy time. And like others have said, with this crazy virus stuff, I am beyond thankful they are still open. I will always recommend Aces.
