Arizona Organix

I'm highly upset because they are selling and misrepresenting the consumer falsely by stating that it is the original product from the distributor. When in fact the products from the distributor are being repackaged with what I say allegedly is for example, "SHANGO" product from the distributor and mixed with AZO (Trimmings) and whatever in-house cannabis marijuana. I have very many reasons that I can point out that is wrong to the recreational consumer, but most importantly the medical consumers who depend on it. 1. There should be certain procedures and policies put in place to protecting the consumer. 2. The ability to visually see the actual product that we will purchase & physically take home. At the dispensary level we should have that ability. 3. Dispensaries have too much power and have the ability to sell what they please with no fines consequences or limits, and when the consumer does have a problem bottom line they are screwed. There is nobody governing over policies, laws, limits & the protection and rights of the consumer. Today's Friday November 15th my son went in and made a purchase and on the menu it says Arizona organic shake and it has shango shake I know personally that Arizona organic shake are trimmings, they are not mature bud that have not reached the THC level therefore if they're putting it in a package and they're labeling it as shake with whatever THC level it is that's all a lie because if it didn't reach bud level how could it reach the THC level it didn't if it's just a leaf. So I know better so I ordered shango shake because I know Shango products. I bought it numerous times and it comes in a white, yellow and green package directly from shango and it's grinded up. For thinking that I'm getting Shango shake can't wait to get home and smoke little to my surprise I get home open the package and I'm blown away. What I see are nothing but trimmings and there's a few little pieces of bud in there shango shake doesn't have any pieces of bud in there nor do they have leaves. I was kind of puzzled because when I got home and open the bag from the dispensary the marijuana was in a white bag and not the regular Shango bag. I don't doubt they probably put a little bit of shango shake in there but the rest has to be trim and a bunch of junk that they had left over and they repackaged all this and claiming it to be shango product. I called to speak to the manager who was Connor he asked asked how he could help me I then began to tell him what the situation was he cut me off started talking over me and told me that all sales were final. I then proceeded to tell him that this is not right and that we are being full product that is being falsely labeled & repackaged & sold as other product and being sold under that label. Connor with his very unprofessional arrogant attitude then proceeded to try and school me about the shake maturity level of marijuana and totally does not know what he's talking about, everything that he stated was wrong. I don't understand how you can be at management level in a marijuana industry and you haven't one clue about cultivating or the background of marijuana. I stated to Connor I don't want my money back but I do want what I paid for, Connor then proceeded to tell me that I don't have any idea what the hell I'm talking about and hung up on me. Right before his last statement & the hang up, I did warn him that I was going to go live with this situation and that I was going to make sure to contact Shango distributor and let them know what is going on. Im 1,000% loyal to shango they have an amazing products, the flower is outstanding, the fact that they are mixing & repackaging the product it's not fair to the distributing company and could typically harm their superb reputation of having been voted number one in this industry. I will contact Shango. AZO has yet to call me back or resolve this situation. And before I could go forward I have to select something & give it at least 1 star from the top & bottom which I think is crap. Never shop again

Went there for the first time at the location on Glendale. Receptionist was nice, had a dedicated Express area and a cool budtender. Got my stuff, paid with a card, and went home. I opened up the first box, which was a distillate and terpene blend AIO when I was expecting rosin from the picture on Leafly--which was only about a quarter-full. I went immediately back to the store, and had to wait about 20 minutes for the first manager to come see me. I told her what happened, that I was expecting something else and hey this is defective in any case. I did not want the same AIO because I hate their distillate and terpenes. I was offered another Stiizy diamond cart, and then she went to the back. Ten minutes later, a second manager came out and told me that Stiizy wouldn't refund them if they gave me another product (that's my problem?) They also denied any responsibility because Leafly posted something wrong (like they don’t have the obligation to police their ads.). I felt like she tried to act like I was the cause of the missing product--she was like you bought this an hour ago? Not taking into account that I had been in their waiting area for most of that time. Then she said because of "everything" she would only replace with the exact same distillate/terpene AIO. I told her again I didn't want it, and she threw the bag and box back and AIO at me. At that point I was pissed and used a *gasp!* expletive (I didn't call her a B or C or anything like that.) She said I was eighty-sixed. I asked the receptionist for contact information for someone to speak with and she handed me a slip of paper with the HR email address. I asked her to trash the bag and all of it and threw the AIO at her unintentionally. I am truly sorry for that as she had been great.

I'm on a budget and always get a half of shake. I've tried 4 other dispensaries and none compare to AZ Organix. Period Thank you for your attention to this matter

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