Berkeley Patients Group

I ordered online for delivery from this dispensary. BPG has a pretty wide variety of medicines, ranging from top shelf flowers to budget buds. They update their menu very frequently. The sign-up and ordering process was not painful, they were quick to call to confirm/explain problems with my order, and ultimately my medicine came at the expected time. Everyone I've talked to over the phone was polite and concise. The one thing that I could even try to complain about their delivery system is that it's not clear (at least it wasn't to me) on the time frame in which you can qualify for same-day delivery. For example, I ordered from Pittsburg, quite a ways away of course. I got a call within an hour of my placed order that I wouldn't be getting same-day delivery, because it was late (I believe between the 6-8pm range?) because the delivery service had already gone through my area and wouldn't have my order. I may have misread something on the website, but the worker on the phone informed me of delivery times and routes, so I now have a much better understanding of their process. If some of these other reviews put you off from trying BPG's delivery service, I still believe you should give them a chance. More than likely, you'll be pleasantly surprised. Just make sure you place your order before 1pm if you're further away in the east bay, if you want same-day delivery!

I stopped by on May 13, while in Berkeley visiting a friend. I had heard great things about BPG. Everything went fine until I was at the counter. The dispensary is quite busy, with two lines for new and returning patients. It's surprisingly small, compared to other places I've been to. I had a shopping list after checking their menu online, edibles only, as I do not use flowers and told the attendant this. They were out of Auntie Dolores Pretzels (regular strength). The attendant handled my transaction as well as could be expected and included a new patient gift. I tried to pay with my credit card, as I could find nothing on their website that prohibits this. They don't take credit cards. I paid with my debit card. The total was $68.17. He said he would charge $70.00 on the card and return $1.83 in change. This felt shady, but as I did not have enough cash, I approved the transaction. When I left the counter, I looked at my patient gift: a Bic lighter and a gram of Blackberry OG flowers. Today, May 26, I checked my bank statement. I was charged $71.25 for the purchase PLUS a $2.50 "fee". No where on their website does it state that A) they do not take credit cards, B) that you will be charged two fees for using a debit card. Please, provide alternative new patient gifts for those who do not use flowers and tell your staff to ask if an optional gift is needed. And add a payments page on your website. If I missed it, please make this information available on your home page.

BPG has employed a bunch of pompous, pretentious, uncompassionate a$$holes. I guarantee that most of these positive reviews are coming from people who work there. The delivery service is an absolute joke. It takes forever to get the delivery and they just cancel your orders without calling you to let you know, so you just end up waiting for hours before you realize nothing is coming. Their policy for discounts vary from person to person, so sometimes you may get a discount, other times they refuse to give it to you. The front desk staff girls are extremely rude! If you call and ask to speak to the delivery dept, they refuse to transfer you and make you hang up and call back and press the correct buttons to get to the delivery dept. They just don't care about people. I will never go to BPG again.

As a kind of terrified newbie medicating for anxiety and panic attacks, the staff here was SUPER nice and understanding, they take time to chat as they’re working and make you feel welcome. They have good strategies to keep the lines and wait time under control. Knowledgeable too! It’s pretty out of the way for me, but they have a great selection, I would definitely shop here again.

Every time I come here the atmosphere is terrible and the customer service is absolutely the worst I've ever dealt with. The flowers here taste like your granny's hidden stash she forgot about for 15 years. Never come here if you want good quality weed and good customer service. I hate this club and honestly this is the WORST place to go for your meds. These poeple need to grow up here and treat others with authentic respect. Some workers here are okay but most of them are RUDE

I am Wounded Warrior Veteran to start this off. I went to this dispensary specifically to purchase indica cannabis seeds, for personal use for various medical ailments acquired from serving in the service. I asked the associate upon reaching the counter specifically if they had such a product in stock and I asked for him to verify with another employee that the options being given to me as choices were in fact indica and I was assured they were. I purchased the Crockett Family Farms Strawberry Fields seeds, they were never opened and I researched just to make sure the seeds were in fact indica after the sale and they turned out to be a sativa hybrid. The day after purchasing these seeds I called the customer service to see explain what had happened and that I was a new patient and came to the dispensary to start with the intent of leaving with indica seeds. They refused to offer any store credit or exchange for the seeds even though this whole fiasco happened because of their employees' lack of knowledge on the products they're selling. Do not do business with this place if you value your:money, fair transactions, and quality customer service. I tried to give this business a fair chance and opportunity to make it right and they failed. Do the right thing, because it's the right thing to do.

I want to like BPG, but there's just too much wrong with them. Their bud can be very good, but it's just too inconsistent. Their organization is horrible, and they're often are out of what their organizational system says is in stock. The lines are always long, and the people are always rude. Also, last time I went I was told misinformation about the bud. They told me the strain I was getting was a sativa dominant hybrid, but it was actually a full on indica, I couldn't believe that they would be so indifferent about doing a good job and giving proper information, I would love to have a good dispensary so close to me, but unfortunately I just can't go there again after all of their problems.

Helpful and expedient service even on a busy Friday night. Excellent facility

Love this place! They take care of you :)

First, I have been a long time registered patient with BPG. But, I'm thoroughly pissed off with them. BPG asked my partner to buy medical marijuana from them ON THE STREET! I've been a medical mj patient and customer of BPG for many years, and have appreciated what they do, overall. I've had deliveries from them (with occasional problems, nothing major) at least a dozen times at my home. Recently, my partner, who owns our home, also got her medical mj card. Today she put in her second order for delivery to our home. (The first one was totally botched by BPG, who screwed up the address AND phone number and never showed--another story for another time.) So, BPG knows (or should) that they are delivering to a 60-something year old woman who resides at an address that they have delivered to numerous times. Nonetheless, when the delivery driver got to our neighborhood in Richmond, they called and told her that she had to meet them outside on the sidewalk to get her $300 worth of medicines. If you think about it, this so WRONG, it's bizarre. BPG claimed because it was their first delivery to her, they could not bring it to our door. The delivery person (who was 5 or 6 inches taller than my partner) would not only not come on to the porch, he wouldn't leave the sidewalk, so as not to be on our property. This is not "home delivery." Suppose this patient's medical condition prevented her from getting up and out of the house to the sidewalk. Would BPG have denied her the medicine she ordered? Prop. 215, under which BPG operates, was supposed to mean that PATIENTS would no longer have to buy their medicines ("drugs") on the street. BPG's action today was treating a legitimate patient--fully registered with BPG, with a history of buying in their store--like a good old fashion drug-buying-customer-on-the-street. Meaning, BPG behaved like a black market drug dealer today in front of my house. A house, again, that their delivery personnel have been INSIDE of many times before. This was a complete violation of the patients right to privacy, for starters. But more than that, it's a wrong-headed approach to safety for both the patient and the driver. Since the PATIENT is registered (including drivers license, phone, home address, etc.) with BPG, it is clearly safer to count, check and verify the cash or card and the items delivered INSIDE the home, or at least on the porch, out of view of neighbors and passers-by. Would BPG demand that first-time PATIENTS at their store on San Pablo do their first transaction off the property, on the sidewalk there in Berkeley? Then why would they make my partner buy her medicine on the sidewalk in Richmond like sketchy drug buyer rather than the legally registered PATIENT that she is? Shame on you BPG. You need to rethink this "policy". It's bad for the patient and less safe for both the patients and the drivers.

My favorite dispensary in the East Bay!! Great service, amazing product, & clean atmosphere!! The employees are always happy & full of product knowledge. I love that BPG does there own analysis of each product before they put it on their shelves to sell. The place is always super clean and organized which makes the shopping experience cozy & convenient. They have a large selection in their inventory & something for every type of patient. I recommend BPG to everyone!! =)

The location is great, usually VERY BUSY...As for the Delivery Service...it needs work. I won't be buying from BPG unless they make up for what happened today. My fiance was trying to Register and order while i was out(@2:45PM and it's now 5:30) something for her pain cause she hasn't slept in 3 days. I get home around 4:45 and place an order and they called me a half hour later to LEAVE a voicemail. Take in mind i don't listen to the message I just return the call within 1 minute of their's and get no answer...i got an email saying my order was canceled cause they aren't taking delivery orders for the rest of the day. (3rd time this has happened so i guess you cant place an order after 2PM?!?!?!?! YET says they deliver from 2-9pm?) LACKING severely in order/Delivery consistancy, menu accuracy, follow-up with New patients and orders with any issues. the one time I did get to order, they didnt have the strain i ordered anylong and this was a hr after placing my order! So i got oz of the bargain flowers. No Smell or flavor, but a decent buzz for the price, but i cant let myself do business with unprofessional's such as these whom dont offer and service just product...

When you walk to the front security is not rude, the ladies at the desk were cool, but otherwise it went smooth Very Helpful Bud Tenders. First time patient gift is awesome too

imo the best place to go in the entire East Bay. wide selection. competitive prices. great atmosphere.

great club

The building is small, but there is a lot of parking. I always order online and pick up in the express lane and have only had good experiences with the service and medicine. The building is very small and I always have to wait in line. Because I order online, my line moves quickly, but it's normally at least 6 people deep. I will continue to shop here, the service is good and they have a nice selection.

They haven't really figured out the express line... but the delivery and online ordering is awesome and pretty flawless. There can be long lines, but this is one of the good shops out there. They stand by their product, update their menu and are pretty professional for this line of work.

Always go to this place everytime I'm in Berkeley, it's in a nice area with some great coffee shops and the place is clean professional, great parking, great fun staff, and lil clones on display for purchase. Huge selection and I great bathroom facilities. I know some places I've been to they treat you like you're going to shoot up. Not here currently favorite dispensary in the bay area

Decent prices but terrible customer service.

I love these guys. Sometimes I just go because it really feels nice in there. Always got an answer, always willing to suggest.

My favorite place to go

love bpg! the donations are fair, the quality is great on most top shelf, and the staff is friendly and knowledgeable. It's no wonder it's been around so long

I like the products available. However the atmosphere is a little rough.

Convenient. Staff was Very friendly, knowledgeable,patient &a upbeat.