DISPENSARY
MEDICAL & RECREATIONAL
Ice Kream
Los Angeles, CA
4.8(203 reviews)
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203 Reviews of Ice Kream
4.8(203)
4.8
Quality
4.9
Service
4.8
Atmosphere
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December 30, 2017
I would imagine if Rivendell was a real place, then Urban Treez would be the closest resemblance of what it's atmosphere would be like. If you're coming from a day of stress and just found out that your out of weed then look no further! I have no doubt that their jars of bud could make even Winnie the Pooh blush... I love this place. Shout out to M.c. for helping me pick out the right Alpine.
February 23, 2018
I really like this place. The security guard was awesome also! Great selection of products prices are good and very friendly bUd tenders.
September 20, 2017
Fantastic staff from security to weed expert Yaya. Walked me through a few options and ideas to find a fit for me. Great atmosphere as well. Love the murals!
February 23, 2016
I had a 4/5 star review place based off my first review. Since then I have dropped it to a 1/2 star review.
Some things to keep in mind. Parking is a pain here. They tax you AFTER the listed price. You can get the tax waived if you are a student or a veteran(proof with I.D.) The bud is already pricey, so the tax just makes it more expensive. Again, you can get the tax waived with the aforementioned documentation.
I came here explicitly for seeds/clones. They have it listed on their menu. I decided to come from the opposite end of the valley to try to pick up.
Processing was quick. Chill.
The bud room is okay. Do not come here because the other reviews say its chill. It's like everywhere else—medium sized/ bit awkward if there's more than one patient. I picked up two packs of seeds(70$/each). Then I inquired about the clones and they told me I had to
pre-order them. They take a week to come and that I have to pay for half of them up price. 5 clones/$60.
If you're following the math, I should be at $170. I pay with $180(only 20s) . The guy ringing me up takes my whole 180. No tax because I am student. When i checked the receipt it says I paid 180 as well. Meaning I paid for more than half of my clones. More than what is required. Bad cashiering right there. I figured since I was gonna pay it anyways, that it was no big deal.
I asked when I would be available to pick it up. They try to make it sound like if they are strongly connected to the growers. Like if they are buddy buddies. He says they should be there by 7 days, but they could even be there way sooner.
This happened on a Thursday.
I call on Sunday to check up on my order.
The guy who picked up the phone had no idea what I was talking about. He just asked me when I made the order. Thursday. He says, okay they should be here by this Thursday. Pretty bad communication. Properly managed teams should have a better sense of what orders are coming in/etc.
Thursday morning comes up. I call up. Get put on hold....FOR 30 MINUTES .... Call back and a different person answers. I ask about my order and they said they're not in. I ask if my order can be canceled. She tries to deflect my request with some whooblah. I demand it by this time. She then says that I have to talk to a manager and that he wont be in until 4 PM. So I come across the valley again. Make it by 4 PM on the dot.
I stand there talking to the manager saying that I just want to cancel my order and get my pre-order money back. He tries to excuse what happened earlier(he was the one that left me on hold for 30 minutes) and as he gave me back my money he says he wants to make it right with me. I say nah. He keeps on insisting. He hands me a joint. I just walk out from there.
The joint was lame.
Not as lame as what happened to the seeds I bought from them.
Only one pack sprouted. ONE ENTIRE PACK DID NOT SPROUT. Ridiculous. I could understand one or two from each pack, but ONE ENTIRE PACK. Maybe it was my techniques? Doubt it. Especially when all the seeds that i did germinate from the other pack did indeed germinate. This shows mishandle from this shop. Maybe they dropped that one pack. Maybe they exposed it to some poor elements. Anyways, this just got me more heated.
Weed is not anything special here. Too pricey for me to go out of my own way. Parking is a mess. UNRELIABLE for grow needs.
These guys talked the talk, but they could not walk the walk.
March 14, 2019
I’m very sad to leave this review. I have been a loyal customer at this dispensary for over a year. In that time I have spent thousands of dollars here. Yesterday I purchased 4 disposable select pens and a variety of edibles. When I came home and opened the packages, one of the pens was only half full of product. I purchased these items for a bachelorette weekend specifically. I called Urban Treez and explained to them what had happened. I expected them to be cool about it, I couldn’t come in and exchange it, I don’t live locally, I merely asked them to just put a coupon on my account for $15/$20 or just throw me a few pre-rolls the next time I come in, these things happen. I was not asking for the full amount (A Select Cartridge is $36). Instead, they were horrible to me. Molly, the manger, was completely unreasonable and not helpful, it was like speaking to a robot, except robots are nicer. I can’t believe that it is worth losing thousands of dollars of future business to not say “Oh man, I’m sorry that happened, I see you shop with us a lot, let me just put a coupon on your account for the next time you come in.” But no, Molly would rather be nasty and immature to me, which is insane in my opinion, not the behavior a manager ought to have. Molly shouldn’t be a manager until she takes customer service and retention training. I wonder what her function is, she literally did less for me than the bud-tender who answered my call.
Obviously Urban Treez doesn’t care about their customers, so I am happy to take my business elsewhere, you should do the same.
This is what you have to look forward to if something you buy there is defective.
I will never shop here again and I’ll be glad to tell everyone I know to boycott as well.
January 27, 2023
Great atmosphere and great selection of flower !!
July 11, 2017
Love this spot. Sunset sherbet = the business
October 18, 2015
awesome place, great service from front desk to the back room, wonderful meds and friendly people. always recommend : )
December 9, 2017
Best selection of tree ! They always recommend what's new to the shelf as well as give you a bang for your buck. Love the company and everyone who works here !
February 9, 2018
I don’t have too much shop experience, but I thoroughly enjoyed my time here. Staff was very friendly and helpful. I’ve recently been testing out the new Dosist pens and today I got the Relief pen. Exactly what I was looking for. Zero paranoia, zen, body high that keeps me feeling balanced. Thanks for helping me with this selection!
October 16, 2015
Been looking all over the valley for a place like Bhang. High quality meds, informative and friendly staff.
June 8, 2018
I ❤️ Urban Treez
Come for the best selection of flower and prerolls in LA! Highly recommend the Einstein and Hawking with CBD🔥
Staff is so helpful and friendly!!
October 16, 2015
It should be next door, but I can live with it.
February 23, 2018
They were extremely friendly and helpful.
April 13, 2018
Very clean and professional atmosphere
August 16, 2017
Convenient, friendly, and there's a parking lot. If not the street.
October 26, 2015
Great shop. Hate the taxes lol but it's great, the ppl are great and the green is too
September 8, 2015
very nice place, the staff is great and very knowledgeable about the meds
October 25, 2015
Being a newbie at this, I was extremely happy in finding this place. Mauro was so informative and helpful. I was searching for something with a higher CBD content. He suggested Harle-Tsu for daytime and Cannatonic for night time. Just smoked some Harle- Tsu. Nice , Very nice....
July 25, 2015
Bhang society is amazing, they are the farmers market of cannabis culture & the ones who will change the medical game forever. Got Rocky Road Cookies and Chernobyl and I must say I am impressed with quality of the medication as well as the knowledge & testing behind it. Can't wait to come back.
December 22, 2016
PROS... They Have Real Strains.... That Do What Has Been Bread To Do.. From Known Respected Breeder/Growers.
This is Very Very Hard To Find A Dispensary That Rolls With A True Documented Grower First.
Not some knucklehead Growers That Only Knows The Word OG,..OMG. There Are Only 3,500 Real Land Race Strains....& OG Is Far From The Top.
CONS: Do A Write Up On How The Strains Smoke By The Staff Or Hire Someone....This Is So So Needed...Each Grow Will Smoke A Little Difference...
So A write Is Very Necessary For Real Cannabis-Med For Dispensing For Real Patience's... If Not Then No Difference from a Street Dealer....Guess With your Money.....WOW
September 6, 2015
This place was very professional and had amazing High tested buds!! Everything is legit at this club.!!!Going back forsure!!
September 6, 2015
I had to make it my business to post this review before bed so sorry I'm late an forgive my mistake I'd highly recommend this place to everyone .. You can walk into a shop an get the most worst attitudes an vibes but bhang always makes you leave smiling they have great compassion for all there patients I pass so many shops omw to work everyday but I stop at bhang because they make me feel at home !! An there strains are great I love that there lab tested ! I love that they take the time to know me what I need what I like I love it !! 🌿🌿🌿🌿😍😍😍😍
September 21, 2017
Love the new pricing! And the purple rain helps me sleep every night! Thanks guys!