Columbia Care - Wilkes-Barre

I’ve been here many times and had nothing but positive experiences from the very beginning starting with first meeting with the pharmacist. The security is friendly, the budtenders knowledgeable & helpful. I also love the consistent pricing on certain things such as flower and there’s usually a pretty large 510 cartridge & Pax Pod selection(Items I use frequently).

Loved it! Just like the Scranton location but bigger and more inventory! Had a great experience

This dispensary's building has an attractive, spacious, modern/rustic design. All staff are friendly and welcoming, from the door security to the product tenders. I am still learning by trial-and-error how to manage widespread pain and chronic fatigue. Fortunately, I encountered Jenn, who is kind and patient in addition to being VERY well informed. Jenn is a skilled problem solver, helping me figure out how to select products to ease my pain and boost my energy --- without the unwanted effects (for me) of too much THC. Columbia Care is advancing their patients' knowledge of terepenes, which is also helping me choose the most beneficial products for my situation. I am grateful this dispensary is close to my home.

On 4/21/21, during their business hours, I placed an order for Medical Marijuanna from Columbia Care Wilkes Barre. When I placed the order, there was no option to "pick up today" - so I opted for the first available pick up which was 10:30am 4/22/21. At the time of purchase, the purchase was 20% off - which was why I placed the order. I wanted the items, and I wanted the discount - based on the website, I selected the first available pick up time. When I picked up the items on 4/22/21, the cost came to $355 - there was no 20% discount as there should have been. After realizing the over charge, I called Columbia Care, but they insisted if I wanted the discount I had to pick up on 4/21, but I explained that wasn't an option on the online order system. The sales clerk who answered the phone explained that somewhere buried in their terms and conditions, it claims the product had to be picked up by a specified time. Again, I pointed out that their own website wouldn't allow me to pick this product up any sooner than this morning.

This dispensary has not been my go-to until recently. This dispensary Is going above and beyond to keep their staff and customers safe during the COVID-19 quarantine. Sure, the others implemented capacity restrictions, but Columbia Care in Wilkes-Barre delivers my pre-ordered products to my vehicle. For the most part, I experienced all the dispensaries offer identical products and have great service. For me, it’s the little things. Loyal customers are earned through care, honesty, respect, and a committed effort to do whatever it takes. Columbia Care is on their way to a very loyal customer.

First visit to this dispensary was yesterday, had a wonderful experience. Jennifer helped me decide on the right strain and products for me and answered all my questions with ease. Thank you for your assistance, patience and knowledge.

the services bad I didn't get help with anything I came in to get this is a poor bad services company they're workers are rude and I was only trying to come in buy something different and got bad services & they charge my card and didn't have me no product I'm not a happy customer & I will get yall shut down for this madness. hopefully you fix your problem soon Have a Nice Day ladies & Gentlemen.

Very friendly staff, decent selection, and always welcoming environment

Very professional also if you need a medical card Dr Brady in luzerne is the best on price and very easy to talk to.

Nice big clean place with excellent service Bud tenders Are very informative .

Great overall experience Very knowledgeable on what they have and very knowledgeable to help with the new patients that go there

such a professional place. love the product. will be my go to

I’ve been coming here for about 2 years. Staff is very friendly and knowledgeable. The security guard is the nicest man. I never had a problem with my orders.

Great place! Great staff! The same can be said about their Scranton location.

Great place, now just need the prices to come down a little.

The security guard is great! He's so nice and accommodating. The staff is super cool and very knowledgeable on the product.

great, always parking

It’s beautiful, looks exactly like their Scranton location. Love everyone so much!!

Love this place and as a person who is using this amazing plant for medicine i really appreciate time they take to list all the diffrent compounds in each product to help dial in what works. The staff is super friendly and i feel that between listing all the compounds and service is what sets this dispensary apart from the rest it also smells amazing in there. Keep up good work truly doing good out here thanks.

Friendly staff. Good vibes. Good herb. Excited to see online orders and cheaper prices soon.

I have C-PTSD & I'm very socially awkward. This place, from the security guards to the budtenders, are helpful, knowledgeable, & professional.

The parking access here is a tad limited but the overall location is easy to find. I’ve only been here once so I can’t fully comment on the location but the staff person I chatted with was not familiar with boveda humidity packs. That’s not really a problem but a majority of the flower I’ve purchased here and at other dispensaries have been overly dry and so far only Cresco has included a pack in the container. I hope Columbia Care becomes aware of this brittle-crispy issue and have the humidity packs available as an option. The inside of the dispensary is open, comfortable, and pleasingly decorated and has lots of space to move through the whole process with ease. Thank you!

If you make an online order be sure to check before you give them the cash. The bury in the terms and conditions that they can modify the order price. We made an order, they wouldn't let us pick it up until the next day and the price change. I had no option to come during store hours even though they were open. So the next day I paid 20% more without releasing it. When i called to complain it was basically too bad for you.

Awesome environment