Diem Cannabis - Worcester

While looking through Diems strains and reviews, about to place an order, I found something EXTREMELY concerning. John from Diem replied to a reviewer that “their records indicated that she had not shopped here.” Wait, records on a cash sale? There is absolutely no reason to keep records of what individuals have purchased, and is a huge violation of a customer relationship. Do you want your dispensary tracking and selling your purchasing history? Because Diem is DEFINITELY keeping records. I’ve talked to multiple dispensaries in the area, and this is not standard. Be very wary of this place. I also think there may be some HIPAA privacy violations if this is the way they treat customer data. Shop elsewhere.

There is nothing more I love, when visiting an establishment and the staff are just friendly and inviting! from security to the reception to the bud tenders ! The entire Diem experience is fresh and welcoming ! and in these times, we are grateful for any type of human kindness! I also picked up some Chocolate Oranges strain and WOW! What a clean, smooth, and sweet tasting bud! such an amazing cerebral high and I can't wait to try more strains !! Thank you Diem ! and welcome to Worcester!

Need to update or repair communications between Diem's tracking / menu system and Leafly's ordering system. Placed an order and waited over an hour for a ready notification. Some of items ordered were not actually available upon arrival (or at time of placing order)

Great dispensary, Everyone is friendly and knowledgeable, they are typically not too crowded and have excellent product. I'm really satisfied with the Rhubarb Pie and Crescendo.

Kevin was very knowledgeable and super helpful. As a 60yr old woman, was a little nervous to go in but the place was very welcoming and Kevin made me feel fright at home!

Good customer service in an out with online pickup good quality

Greatest bud around...

Picked up some chocolate orange for my Dad’s birthday, he loved it. I know everyone has a different experience but for my Dad (65 ) worked for him. Thanks Diem, I’ll be back to try a lot more. Friendly professional knowledgeable staff, with a great selection of products

Disliked the fact I asked if ordered was right assured it was and it wasnt i ordered Carmel apple gelato 1x and cookies and cream 2x and they gave me only one of each ticket clearly states what ordered just wasnt in bag.

What I liked the most was how friendly and helpful was the bud tender. Elliot I believe his name was. He had insight on the cannabis aswell on the concentrates. Best experience so far highly recommend.

Victor was awesome saved my day and has some really great recommendations I will definitely be coming back

This is the second time I shopped and the experience was just as great as the first from beginning at the door to leaving. What I purchased the first time wasn’t available and Claire helped me find something comparable and recommended a dry flower vape for me. She was soo helpful just loved her energy and I loved what she recommended worked out great. Hope to get her again next time. ❤️

Ive been battling cancer for a few months and traveled from RI because you guys carried RSO. I was fortunate enough to have Claire help me when my Aunt and I arrived to get my medicine, she was knowledgeable and compassionate and I was very happy with our purchases. Thanks. I will be back

kevin is excellent we love him! products are great as well!

loved it

Kevin W was amazing he had great customer service and helped me pick out the perfect strains based on my terpene preferences.will be definitely coming back to this location

Kevin was awesome. First time in a shop like this, I just moved to the area and I was a little unsure. Dude walked me through it all and was extremely helpful. 10/10 will always recommend. Thanks man!

Wi-fi is usually down, so even if you preordered.. you’ll be waiting quite awhile. they also have lines set up very weirdly so there’s a very high chance someone who just got there will jump ahead of the line because they just decided to create a line for themselves. prices are kinda high compared to around the area, i truly only come here out of convenience.. not because i like it.

I’ve tried the flower three times but I only actually liked it once. Another time was mediocre and the other really poor. This is why the black market isin’t going anywhere soon. I’ve also tried the pre roll joints and blunts on two occasions and wasn't a fan. Building is nice. Staff is usually friendly. If the product was better I would have no complaints overall.

I'm giving the store five stars because they handled the situation well. Nova was super sweet, explained all the products and was funny and accommodating. However there was a $10.50 difference between the Leafly total and what the store ended up charging. The discounts somehow didn't apply and that's really annoying.

I love how it’s a spacish place with unique wall designs. All the staff there is very friendly and helped me with everything that I needed. Most def one of my go to places to get flower. Hopefully more deals in the near future.

I’m a 69 year old 50 plus year cannabis smoker and the Chocolate Orange strain flower that I picked up blew through a high tolerance like a knife through butter. A great staff pick! 😀

In an exchange I lost the 30%off I recieved

pre rolls fell apart