DUBE Delivery - San Francisco

I'm writing this review because as of today, I have had enough of the poor and honest, quite disrespectful service I receive from this service whenever I order from home here in San Francisco. Last time I ordered, a week ago, my delivery was delayed well beyond the estimated time of delivery yet I received no text or email about it. When the delivery finally arrived, all of a sudden, the card machine kept getting a error saying "please contact app administrator". The order never went through and so I called to ask what's going on? When I order from my job in Oakland, the service is perfect. A nice driver always arrives and there has never been an issue with my card. But somehow, my same card doesn't work for SF deliveries?! Today, I placed another order and I uploaded my apartment lease just in case there was questions about it. I received the usual email confirming my delivery which was at 11:05 am with a 30-90 delivery window. At 12:50pm, I called to get an update and to ask why I am not receiving the usual text messages letting me know where things stand on time of arrival. The guy at Dube was extremely dismissive and disrespectful as I asked him what has changed with my getting text updates as I always do when I order. He asked me if I wanted to cancel the order. The delivery window of 30-90 minutes has passed, so what's up with the delivery? He said it should arrive around 1:10pm or so. He then immediately asked again if I want to cancel it. Since my $100 order is not appreciated, I canceled the order. Thankfully, there are a plenty weed delivery service options available here in SF.

I have to give these guys 5 stars across the board. I moved to the area recently, so I tried out a lot of other shops, ordered from different apps, etc. Over the last three months or so, DUBE is where I consistently go back to over and over. Out of about 5 or 6 orders I have placed with DUBE, 5 of those orders, I got at least one free product as a promotional item. One time they were late to accept my delivery order and gave me two pre-rolls and a 0.5-gram pax pod as an apology, on top of what I was already getting. I have never experienced such great customer care and service. Not to mention, every one of their drivers has been some of the nicest and friendliest down-to-earth people I have ever spoken to in regards to a delivery. Personally, I have a lot of anxiety in social situations, so that is something I value. Plus, it was just nice to be greeted by friendly faces with such calming demeanors. I wish I could give you 10 stars! Thank you, DUBE, for being awesome.

Good selection as decent prices. Also added a little extra surprise to my order. That plus 20% off, you have a new customer!

This was my first time ordering from Dube and will not be my last. The delivery came faster than expected. On top of that, I had some extra goodies in my bag! Who doesn't love free stuff!? I will be ordering again.